Patient Access & Scheduling Manager

27th Street Corporate Office • Manhattan, NY

4d • Onsite

About The Position

Manhattan Gastroenterology is a growing 14-physician gastroenterology practice in New York City with its own Joint Commission-accredited endoscopy center, Midtown Endoscopy & Surgical Center. We are hiring a data-driven Patient Access & Scheduling Manager to make sure every available appointment and procedure slot is used well.

Requirements

• 3–5 years of experience in healthcare scheduling, patient access, surgical scheduling or clinical operations.
• Experience analyzing scheduling data and building or using KPI reports to drive improvements.
• 2+ years of supervisory or management experience.
• Experience with EMR and practice management scheduling systems.
• Strong organizational, communication and problem-solving skills, and the ability to work effectively with physicians.

Nice To Haves

• Bachelor's degree in healthcare administration, business or a related field, or equivalent experience.
• Experience with procedure or surgical block scheduling, ideally in an ambulatory surgery center or gastroenterology practice.
• Experience with eClinicalWorks (eCW).

Responsibilities

• Oversee provider templates and procedure blocks so they reflect approved availability, visit types and procedure types.
• Maximize provider, appointment, procedure-room and prime-time utilization, and make sure unused block time is released and refilled.
• Align scheduling capacity with patient demand, including new-patient access and planned marketing and growth initiatives.
• Reduce cancellations, late cancellations and no-shows, and find root causes such as prep issues, missing authorizations or scheduling errors.
• Run waitlists and backfill processes so cancelled time is filled quickly, including same-day openings and add-ons.
• Track whether cancelled patients are rescheduled and return to the schedule.
• Monitor referral-to-scheduled and order-to-procedure conversion, and fix the points where patients fall through.
• Oversee surveillance and recall scheduling so patients due for follow-up procedures, such as colonoscopy, are identified and booked.
• Work closely with the Call Center Manager and Site Managers, whose team also books appointments, on shared scheduling standards, template use, capacity and metrics.
• Work closely with the Patient Care Coordination (AfterCare) team so follow-up procedures, recalls and results-driven appointments are scheduled promptly.
• Partner with authorizations and the front desk to keep patients moving from referral to completed procedure.
• Build and maintain scheduling dashboards and weekly and monthly KPI reports for leadership.
• Track key metrics: provider and procedure-room utilization, fill rates, cancellation and no-show rates, backfill and waitlist conversion, referral and procedure conversion, and schedule leakage.
• Turn the data into clear improvement plans and recommendations.
• Lead the scheduling team, including the Surgical & Clinical Lead; train and coach staff, set clear expectations for productivity and accuracy, and review errors and missed opportunities.
• Standardize scheduling workflows and policies, and make sure they are followed consistently.
• Work closely with physicians, clinical teams, finance, marketing and practice leadership.

Benefits

• Medical, dental and vision insurance
• 401(k) retirement plan with a 3% employer profit-sharing contribution, whether or not you contribute
• Paid time off and paid holidays
• Room to grow: we promote from within whenever possible

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree