Patient Access & Scheduling Associate (GMG)

Genesis Healthcare System•Moline, IL

About The Position

The Patient Access Associate greets patients and family members and obtains or verifies demographic, clinical, financial, and insurance information while registering patients for services. The role enters patient and guarantor information into the patient accounting system, collects required signatures, and images or copies registration documents. The position serves multiple patient types and works in a variety of settings and locations, supporting accurate registration, patient flow, and customer-centric service delivery.

Requirements

High school diploma or equivalent.
At least six months of work experience in a physician office, hospital, or clinic performing registration activities, or in an insurance company performing payer activities.
Excellent verbal and written communication skills and interpersonal skills for working with peers and internal and external customers.
Accuracy, attention to detail, and time-management skills.
Ability to work in a collaborative, shared-leadership environment.
Thorough knowledge of insurance documentation requirements, the patient accounting system, and data-entry codes used for account documentation and billing.
Thorough understanding of HIPAA confidentiality regulations.
Ability to work with changing priorities and multiple concurrent tasks in potentially stressful situations with people with diverse personalities and work styles.
Excellent problem-solving skills, including quick assessment and judgment in dynamic situations.
Ability to comprehend and retain information and apply it to work procedures.
Ability to operate a personal computer and other business machines; answer telephone calls; and bend, reach, push, and pull file drawers.
Ability to regularly lift or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Vision abilities including near vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet patients, family members, and visitors courteously, determine their needs, and provide assistance or directions.
Set registration and transportation priorities according to departmental guidelines and patient condition; determine the services patients need and direct them to appropriate scheduling or ancillary departments.
Obtain, validate, and enter demographic, clinical, financial, and insurance information into the patient accounting system through interviews with patients, family members, or guarantors.
Explain patient financial liabilities; collect co-payments, co-insurance, deductibles, deposits, and outstanding balances; provide receipts, document payments, and refer patients for financial counseling when needed.
Review medical necessity for Medicare and non-Medicare cases and contact physicians or clinical staff for clarification when needed.
Obtain signed physician orders for tests and procedures and scan orders and other documents into the patient accounting system.
Obtain and scan patient or guarantor signatures on required forms and provide required patient information and documents.
Perform pre-registration for selected patients and provide information about directions, parking, and transportation services.
Provide information, directions, and assistance to patients, families, and visitors; coordinate with ancillary departments to support smooth patient flow and accurate data.
Prepare special reports as directed by the manager concerning department service utilization and patient flow.
Receive cross-training to provide relief support and, when selected, serve as a resource for training new employees.
Maintain knowledge of applicable laws, regulations, Genesis policies, and procedures, and perform other duties as assigned.
Treat patients, coworkers, visitors, and volunteers with courtesy, compassion, empathy, and respect; protect dignity, privacy, and confidential information.
Promote patient and employee safety, including safe handling practices, infection precautions, and a safe, clean, and quiet environment.