Patient Access Scheduling Representative (Outpatient)
About The Position
Adventist Health Tillamook is looking for a Patient Access Scheduling Representative (Outpatient) for a Day Shift, Full-time regular position, working 8 Hours. The role requires the individual to work onsite at our location in Tillamook, Oregon. The Adventist Health corporate headquarters, located in the metropolitan area of Sacramento, has been based in Roseville, California, for over 40 years. In 2019, they introduced their WELL-certified campus, designed as a rejuvenating space for associates systemwide to collaborate, innovate, and connect. The Roseville campus and shared service teams offer a welcoming environment that promotes well-being and inspires optimal performance. This role facilitates patient medical and financial clearance by utilizing medical and healthcare knowledge, clinical judgment, and communication skills to help resolve difficulties related to patient access, service authorization, and the coordination of scheduled programs. The position involves applying substantial job knowledge and experience to complete a wide range of activities with varying degrees of difficulty and regularly handles sensitive and confidential information, often requiring the interpretation of policies and procedures.
Requirements
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
- Two years' healthcare experience: Preferred
Responsibilities
- Coordinates and schedules patient care for all wellness programs.
- Facilitates communication between patient scheduling staff and all user departments, physicians, physician office staff, and patient clients.
- Answers telephone inquiries regarding physician referrals and covers front desk duties when needed.
- Maintains patient scheduling data base.
- Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure.
- Submits documentation for retro-authorization as appropriate, files and appeals for denial of services.
- Develops monthly Wellness newsletter, updating website and developing promotional flyers.
- Actively participates in training.
- Performs other duties as assigned by department leadership.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
