PATIENT ACCESS SCHEDULING COORD INFUSION

Moffitt Cancer Center

3d • $19 - $29

About The Position

The Patient Access Scheduling Coordinator Infusion works at Moffitt Cancer Center, contributing to its mission of preventing and curing cancer. The coordinator is expected to meet performance metrics and training requirements while demonstrating working knowledge of scheduling and registration for outpatient services. These services include surgery, blood and bone marrow, integrated clinical services, diagnostics, labs, behavioral health, virtual health, research, and infusion. The coordinator may be assigned to any Patient Access function based on business needs and collaborates with teammates to cross-cover functions while building broad role knowledge and maintaining productivity and quality.

Requirements

• High school diploma or GED.
• Ability to communicate and interact courteously and helpfully with people from varying backgrounds and healthcare team members.
• Ability to set up, organize, and maintain record systems.
• Customer service, multitasking, computer, typing, and interpersonal communication skills, both verbal and written.
• Ability to use office automation equipment and software.
• Strong attention to detail and ability to multitask while maintaining patience, composure, and customer-service etiquette in stressful situations.
• Strong critical-thinking and problem-solving abilities, including root-cause analysis and timely solution delivery.
• Comfort with medical terminology and competing priorities and demands.
• For internal candidates: successful completion of two-day infusion training and meeting all required production and quality standards.

Nice To Haves

• Associate's degree.

Responsibilities

• Schedule and register patients for outpatient services, including infusion and other service areas as needed.
• Cross-cover Patient Access functions and work in different capacities according to business needs.
• Meet applicable performance metrics, training requirements, production standards, and quality requirements.
• Organize and maintain record systems.
• Communicate and interact courteously and helpfully with people from varied backgrounds and other healthcare team members.
• Use problem-solving and root-cause analysis to provide timely solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED