Patient Access Coord

BMC Software•Brockton, MA

2d•$17 - $25

About The Position

The Patient Access Coord ensures that surgical and procedural patient registration and billing information is complete and accurate, and provides support to clinical staff as needed. The role performs full registration and obtains, verifies, and records personal, demographic, financial, and visit-specific clinical information. The coordinator must function in a central treatment area and prioritize and manage multiple tasks in a steady-paced clinical environment. This part-time position is in the Patient Access department. It involves patient and insurance registration, inpatient interviews, collecting insurance copays, securing patient valuables, and helping patients and others with questions about registration, insurance eligibility, and admission. The coordinator works with internal and external customers and colleagues to support an effective workflow and positive patient experience. The listed compensation range is $16.66–$24.77. The employer describes total compensation as including benefits such as medical, dental, vision, and pharmacy coverage, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and employee and family wellbeing resources.

Requirements

High school diploma or GED.
0–2 years of registration-related experience, or at least three years of customer service experience.
Sound judgment and critical thinking.
Ability to prioritize and handle multiple tasks in a very busy environment.
Strong organization and follow-through skills.
Basic computer literacy and the ability to learn or use MS Outlook and Epic.
Accuracy and attention to detail.
Ability to work independently and as part of a team.
Strong customer service, interpersonal, and communication skills.
Flexibility and ability to function within a team.
Ability to maintain composure in stressful circumstances.
Ability to type accurately at least 40 words per minute.

Responsibilities

Deliver outstanding customer service to internal and external customers.
Maintain the integrity of patient demographic, insurance, and admission information in the hospital information system.
Verify patient insurance using various methods and apply knowledge of payer requirements and guidelines to support effective reimbursement.
Assist with departmental coverage when needed, including covering Admitting or the Emergency Department at the direction of the Patient Access Team Coordinator.
Participate in the holiday coverage rotation.
Conduct inpatient interviews.
Secure patient valuables.
Document accurate information on patient accounts to support effective workflow throughout the organization.
Use effective problem-solving skills to handle difficult situations.
Serve as a resource for questions about registration, insurance eligibility, and patient admission.
Collect insurance copays from patients.
Collaborate with others to support a positive and effective patient experience.
Work independently and as part of a team in a fast-paced environment with constant interruptions.
Maintain flexible availability to accommodate work coverage requests.
Type accurately at least 40 words per minute.
Interact with customers professionally and courteously.
Use a supervisor or manager to resolve issues or concerns as needed.
Attend and participate in departmental meetings.
Perform other duties as assigned.