Patient Access Coord

Boston Medical Center•Brockton, MA

About The Position

The Patient Access Coord ensures that surgical and procedural patient registration and billing information is complete and accurate and provides support to clinical staff as needed. The role performs full registration and obtains, verifies, and records personal, demographic, financial, and visit-specific clinical information. The coordinator must be able to function in a central treatment area and prioritize and multitask in a steady-paced clinical environment. This position delivers customer service to patients and staff, verifies insurance, applies payer requirements and guidelines, documents accurate account information, and collects insurance copays. The coordinator may help maintain departmental coverage, including coverage in Admitting or the Emergency Department at the direction of the Patient Access Team Coordinator, and participates in holiday coverage rotation. The role is per diem and requires 16 hours per week.

Requirements

High school diploma or GED.
Zero to two years of registration-related experience, or at least three years of customer service experience.
Ability to accurately type at least 40 words per minute.
Sound judgment and critical-thinking skills.
Ability to prioritize and handle multiple tasks in a very busy environment.
Strong organization and follow-through skills.
Basic computer literacy and ability to learn the computer skills required for MS Outlook and Epic.
Accuracy and attention to detail.
Ability to work independently and as part of a team.
Strong customer-service, interpersonal, and communication skills.
Flexibility and ability to function within a team.
Ability to maintain composure in stressful circumstances.

Responsibilities

Deliver outstanding customer service to internal and external customers.
Ensure the accuracy and integrity of patient demographic, insurance, and admission information in the hospital information system.
Verify patient insurance using various methods and apply payer requirements and guidelines to support effective reimbursement.
Assist with departmental coverage as needed, including covering Admitting or the Emergency Department at the direction of the Patient Access Team Coordinator.
Participate in the holiday coverage rotation.
Conduct inpatient interviews and secure patient valuables.
Document accurate information on patient accounts to support effective organizational workflow.
Use effective problem-solving skills to handle difficult situations.
Serve as a resource for questions about registration, insurance eligibility, and patient admission.
Collect insurance copays from patients.
Collaborate with others to support a positive and effective patient experience.
Work independently and as part of a team in a fast-paced environment with frequent interruptions.
Maintain flexible availability to accommodate work coverage requests.
Relate professionally and courteously to various types of customers.
Use a supervisor or manager to resolve issues or concerns as needed.
Attend and participate in departmental meetings.
Perform other duties as assigned.