Customer Service Coordinator
About The Position
The Customer Service Coordinator is a highly administrative role responsible for enhancing the customer experience. The position provides service related to order processing, product inquiries, returns, replacements, and complaint management. The role requires knowledge of customer contracts, products, services, data management, and organizational policies, particularly those related to Quality and Regulatory requirements. The position works in a normal business office environment, with reasonable accommodation available to enable individuals with disabilities to perform essential functions. No supervisory responsibility is assigned.
Requirements
- Education and/or experience in a customer service or administrative function.
- Knowledge of customer service principles and processes, including assessing customer needs, meeting quality and regulatory standards for services, and evaluating customer satisfaction.
- Excellent verbal and written communication skills, with a strong focus on delivering exceptional service.
- Ability to work effectively and collaboratively as part of a team.
- Excellent understanding of Microsoft Suite, specifically Excel, Outlook, and Word.
Nice To Haves
- Experience with Salesforce or other CRM applications.
- Medical Device industry experience.
Responsibilities
- Provide first-line communication with customers and deliver courteous, prompt service with consistent follow-up.
- Process customer orders and order changes according to company policies and procedures.
- Process customer returns according to company policies and procedures.
- Provide timely and accurate information about customer order status and product inquiries.
- Partner with Sales and other internal departments to meet or exceed customer service expectations.
- Resolve customer issues, recommend corrective measures as appropriate, and identify ways to improve and streamline processes to increase customer satisfaction.
- Provide timely feedback to other departments regarding service interruptions or customer concerns.
- Maintain and apply knowledge of customer contracts, products, services, data management, and current organizational policies related to Quality and Regulatory requirements.
- Communicate accurate and effective business correspondence to customers and the team.
- Participate in virtual and on-site team meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
