Brand Service Coordinator
About The Position
The Brand Service Coordinator maintains the coordinated flow and inventory of service materials, parts, equipment, and tools within the 840 After Sales Service Center. The role supports in-store watchmakers in accordance with production requirements and shipping schedules. The coordinator reviews approved service estimates, works with Service Managers to determine parts and materials required for jobs, orders and maintains stock based on production volumes, and coordinates parts exchanges with manufacturers. The position also manages inventory and repair-related tracking, coordinates tool and equipment repairs, verifies incoming items, and oversees timing, testing, and quality control of completed watch repairs. It includes regular vendor reporting and providing backup support to Rolex Service Coordinators and Aftersales Service Coordinators as needed.
Requirements
- High school diploma or General Education Diploma (GED).
- At least 1 year of general office or other related experience.
- Computer experience and competency.
- Proficiency with Microsoft Office Suite.
- Ability to set up and operate simple measuring devices such as calipers.
Nice To Haves
- Proficiency with Microsoft Publisher is preferred.
Responsibilities
- Review approved service estimates and confer with Service Managers to determine required materials and parts.
- Order and maintain stock levels of high-volume parts based on production levels and trends.
- Arrange transfers of parts and stock items and support in-store watchmakers in meeting production and job turnaround schedules.
- Coordinate parts exchanges with manufacturers according to their requirements.
- Coordinate tool and equipment repairs with appropriate vendors.
- Examine and verify incoming materials, parts, equipment, and tools; submit invoices to appropriate departments and report discrepancies or damage.
- Manage timing, testing, and quality control for completed watch repairs.
- Check in and put away parts and equipment in prescribed storage locations.
- Document and maintain parts requisitions and picking instructions.
- Conduct and maintain inventory of materials and provide inventory reports; maintain inventory of tools, equipment, and work areas.
- Coordinate problem resolution to ensure adherence to quality standards, schedules, and material-cost budgets.
- Coordinate with watchmakers to maintain shop supply levels.
- Maintain updates on MSDS compliance and liaise with the facilities department as needed.
- Maintain stock of shop supplies, including solvents, cleaning materials, and tools.
- Send completed estimates to stores and resend them weekly.
- Prepare monthly vendor reports for in-house brand repairs, including Excel sheets for Richemont My Service Request (warranty), Service Intervention, and Breitling Repair Tracking.
- Maintain inventory control of department 883, including the priority report.
- Process outbound repairs in the internal tracking system.
- Act as backup to Rolex Service Coordinators and Aftersales Service Coordinators as needed.
- Perform other duties as directed by supervision and management for the benefit of the company, program, and employees.
Benefits
- Employee merchandise discounts
- Paid training
- Employee Assistance Program
- Paid time off, including vacation, sick time, holidays, bereavement leave, and jury duty
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible savings accounts
- Company-paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Pet insurance
- Supplemental life insurance
- 401(k) plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
