Brand Service Coordinator

Ben Bridge Jeweler • Seattle, WA

2d

About The Position

The Brand Service Coordinator maintains the coordinated flow and inventory of service materials, parts, equipment, and tools within the 840 After Sales Service Center. The role supports in-store watchmakers in accordance with production requirements and shipping schedules. The coordinator reviews approved service estimates and consults with service managers to determine the materials and parts required for jobs, orders high-volume parts, and maintains stock levels based on production volumes and trends. The role also coordinates and tracks parts exchanges with manufacturers, manages quality-control steps for completed watch repairs, and performs inventory, reporting, and repair-tracking duties. The position may provide backup to Rolex Service Coordinators and the Aftersales Service Coordinator as needed.

Requirements

• High school diploma or General Education Diploma (GED).
• At least 1 year of general office or other related experience.
• Computer experience and competency.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• Experience with Microsoft Publisher is preferred.
• Ability to set up and operate simple measuring devices such as calipers.

Responsibilities

• Review approved service estimates and consult with service managers to determine required materials and parts.
• Order high-volume parts and maintain stock levels based on production levels and trends.
• Arrange transfers of parts and stock items, and support in-store watchmakers to meet production and job turnaround schedules.
• Coordinate exchanges of parts with manufacturers according to their requirements.
• Coordinate tool and equipment repairs with appropriate vendors.
• Examine and verify incoming materials, parts, equipment, and tools; submit invoices to the appropriate departments and report discrepancies or damage.
• Manage timing, testing, and quality control of completed watch repairs.
• Check in and store parts and equipment in prescribed locations; document and maintain parts requisitions and picking instructions.
• Conduct and maintain inventory of materials, tools, equipment, and work areas, and provide inventory reports.
• Coordinate resolution of problems to ensure adherence to quality standards, schedules, and material-cost budgets.
• Coordinate with watchmakers to maintain shop supply levels.
• Maintain updates on MSDS compliance and liaise with the facilities department as needed.
• Maintain stock of shop supplies, including solvents, cleaning materials, and tools.
• Send completed estimates to stores and resend them weekly.
• Prepare monthly vendor reports for in-house brand repairs, including Excel reports for Richemont My Service Request (warranty), Service Intervention, and Breitling Repair Tracking.
• Maintain inventory control of department 883, including the priority report.
• Process outbound repairs in the internal tracking system.
• Act as backup to Rolex Service Coordinator(s) and the Aftersales Service Coordinator as needed.
• Perform other duties as directed by supervision and management for the benefit of the company, program, and employees.

Benefits

• Employee merchandise discounts
• Paid training
• Employee Assistance Program
• Paid time off, including vacation, sick leave, holidays, bereavement leave, and jury duty
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Company-paid life insurance
• Short-term disability insurance
• Long-term disability insurance
• Voluntary pet insurance
• Supplemental life insurance
• 401(k) plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED