Service & Route Coordinator

Culligan By WaterCo•Blue Ash, OH

15h•$17 - $18

About The Position

Culligan by WaterCo is seeking an organized, customer-focused Service & Route Coordinator to support smooth operations, enhance customer experiences, and assist field technicians. The role involves customer support, service appointment scheduling, route optimization, account maintenance, coordination with field teams, and accurate processing of service-related documentation. The position is paid at $17.00–$18.00 per hour.

Requirements

Proficiency in Microsoft Word and Excel.
Experience with IFS, Salesforce, or similar systems.
Strong communication and organizational skills.
Ability to problem-solve, prioritize tasks, and adapt in a dynamic environment.

Nice To Haves

At least 1 year of customer service, route coordination, or operations experience.
High school diploma or GED; an associate's or bachelor's degree in Business, Operations, or a related field is preferred.

Responsibilities

Manage inbound and outbound customer calls, address inquiries, and schedule service appointments.
Provide in-person customer support and answer service-related questions.
Optimize service schedules and assign routes to improve efficiency for field technicians.
Set up and maintain customer accounts.
Track service completion and collaborate with field teams to resolve scheduling conflicts.
Process invoices, work orders, and discounts accurately and in compliance with requirements.
Support field teams through real-time coordination and communication.
Monitor daily call volumes and propose process improvements.