Route Coordinator

Labcorp•New Brighton, MN

4d•Onsite

About The Position

Labcorp is seeking a Dispatcher/Route Coordinator to join its team in New Brighton, Minnesota. The role coordinates specimen pickups and dispatching for a specific service area, using route management software and multiple databases to meet client needs while balancing response time, accuracy, and productivity. The coordinator also handles communications, resolves specimen-related issues, and performs administrative and clerical duties as needed. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours or days may be required as needed.

Requirements

High school diploma, GED, or equivalent.
Basic computer and typing skills.
Strong written and verbal communication skills.
Excellent organizational and time-management skills.
Strong attention to detail and ability to multitask.
Familiarity with route management software.

Nice To Haves

At least one year of experience in logistics, customer service, or operations.
Experience working in a medical courier environment.
At least two years of experience working as a dispatcher.
Experience with Microsoft Office.

Responsibilities

Use route management software to schedule, coordinate, and dispatch specimen pickups.
Manage high-volume email and phone traffic to coordinate resources, including employees and vendors.
Manage a specific service area and identify solutions for clients.
Meet location productivity and expense targets while meeting customer expectations.
Balance customer response time and accuracy with cost and productivity targets.
Follow standard procedures for field service requests and dispatching calls.
Troubleshoot specimen-related issues and provide potential resolutions.
Use multiple databases to process requests and inquiries.
Perform administrative and clerical duties as needed.