Route Coordinator

Labcorp•New Brighton, MN

About The Position

Labcorp is seeking a Dispatcher/Route Coordinator to join its team in New Brighton, Minnesota. The position coordinates specimen pickups and dispatching using route management software, supports a designated service area, and works to meet client expectations while balancing response time, accuracy, productivity, and costs. The role also handles inquiries and administrative duties as needed. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours or days may be required as needed.

Requirements

High school diploma, GED, or equivalent.
Basic computer and typing skills.
Strong written and verbal communication skills.
Excellent organizational and time-management skills.
Strong attention to detail and ability to multitask.
Familiarity with route management software.
Additional hours or days may be required as needed.

Nice To Haves

One or more years of experience in logistics, customer service, or operations.
Experience working in a medical courier environment.
Two or more years of experience working as a dispatcher.
Experience with Microsoft Office.

Responsibilities

Use route management software to schedule, coordinate, and dispatch specimen pickups.
Manage high-volume email and phone traffic to coordinate resources, including employees and vendors.
Oversee a specific service area to identify the best possible solutions for clients.
Meet location productivity and expense targets while meeting customer expectations.
Balance customer response time and accuracy with cost and productivity targets.
Follow standard procedures for field service requests and dispatching calls.
Resolve specimen-related issues and provide potential solutions.
Use multiple databases to process requests and inquiries.
Perform administrative and clerical duties as needed.