Transit Route Coordinator

Tri-Valley Opportunity Council•Roseau, MN

About The Position

Under the direction of the Dispatch Supervisor-RTC Program Manager or Transportation Programs Manager, the Transit Route Coordinator schedules and dispatches Heartland Express Transportation services and provides related word processing and general program support. The role coordinates rides and special trips, manages tickets, prepares reports, and provides public information and customer service. It requires respectful, professional communication with callers, clients, vendors, drivers, and others.

Requirements

Associate degree or two years of equivalent experience in a similar position, such as office support, dispatch, communications, or reception/switchboard work involving phones, organization, and communication with the public.
Two years of experience using computers, including Microsoft Word and Excel, email, and the internet.
Ability to understand city street structures and effectively communicate city and rural directions.
Excellent interpersonal, written, and verbal communication skills.
Pleasant and professional telephone skills.
Ability to work as part of a team.
Ability to establish and maintain effective working relationships.
Acceptable background results upon hire and continued compliance with requirements thereafter.

Responsibilities

Answer incoming calls and assist callers or transfer them to the appropriate person.
Operate communication equipment, including radios, telephones, computers, and the scheduling system.
Schedule daily reservations and same-day service across the listed counties, including in-town commuter, rural, and inner-city bus routes, using dispatch software.
Monitor radio communications and vehicle locations through software; report situations requiring attention to a supervisor.
Provide transportation information and respond courteously to passenger, public, and agency inquiries and service requests.
Respond to emergency situations when requested, including hazardous and severe weather conditions, and coordinate with supervisors, police, and other dispatchers as needed.
Communicate with passengers and answer questions within the position's responsibilities, referring other questions as appropriate.
Track and monitor bus tickets issued to drivers, prepare rural route and special-trip listings, and sell bus tickets.
Prepare and enter a monthly calendar of routes in the dispatch software.
Help notify the public of closings and track rider no-shows.
Review, organize, and maintain trip manifests to maximize route efficiency.
Maintain rider profiles, including addresses and telephone listings for new and existing riders.
Create and maintain documents, reports, spreadsheets, and data as directed by a supervisor.
Assist with monthly status and annual reports.
Schedule special trips as requested and maintain general knowledge of Jefferson routes.
Stay current on FTA Part 40 requirements for making reasonable-suspicion referrals.
Serve as a backup Route Scheduler for the RTC program.
Help maintain the cleanliness of the office location and perform other assigned duties.