Route Coordinator/Dispatcher
Labcorp•Houston, TX
About The Position
Labcorp is seeking a Route Coordinator/Dispatcher to join its team in Houston, Texas. The role coordinates specimen pickups and resources across an assigned service area, using route management software and multiple databases. It also includes administrative and clerical support, daily route and work scheduling, and assisting the Branch Manager with administrative duties related to Professional Services operations. The work schedule is Tuesday through Saturday, 12:00 p.m. to 8:30 p.m.; additional hours or days may be required as needed.
Requirements
- High school diploma, GED, or equivalent.
- Basic computer and typing skills, including experience with Microsoft Office.
- Strong written and verbal communication skills.
- Excellent organizational and time management skills.
- Strong attention to detail and ability to multitask.
- Familiarity with route management software.
Nice To Haves
- At least 1 year of experience in logistics, customer service, or operations.
- Experience in logistics, customer service, or operations.
- Experience working in a medical courier environment.
- At least 2 years of experience working as a dispatcher.
Responsibilities
- Use route management software to schedule, coordinate, and dispatch specimen pickups.
- Manage high-volume email and phone traffic to coordinate resources, including employees and vendors.
- Manage a specific service area to identify the best possible solutions for clients.
- Meet location productivity and expense targets while meeting customer expectations.
- Balance customer response time and accuracy with cost and productivity targets.
- Follow standard procedures for field service requests and dispatching calls.
- Troubleshoot specimen-related issues and provide potential resolutions.
- Use multiple databases to process requests and inquiries.
- Perform administrative and clerical duties as needed.
- Develop and coordinate daily route, work, and training schedules for the assigned work group.
- Assist the Branch Manager with administrative duties related to Professional Services operations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability coverage
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO), subject to schedule eligibility
- Tuition reimbursement
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
