Dispatcher - Fixed Route - MVTA

Keolis America • Burnsville, MN

2d

About The Position

The Dispatcher supports fixed-route transit operations for MVTA by coordinating operators, vehicles, schedules, route information, and service disruptions. The role requires monitoring trip and operator status, maintaining communication with operators and transit staff, supporting passengers, and responding to routine and emergency situations to help ensure safe, reliable, and on-time service. Dispatchers may also operate revenue service and assist passengers based on business need.

The dispatcher verifies drivers’ appearance and readiness for service and checks that drivers have required credentials. The position uses dispatch software and ECCTA-provided tools to manage assignments, record work and call-offs, share service updates across digital channels, and document daily events. Dispatchers must complete required training and demonstrate proficiency with the systems and processes provided.

The job may involve extended periods of sitting, standing, walking, and other physical activities, exposure to extreme temperatures, noise, fumes, and airborne particles, and work in an office or other transit-related setting. Safety-sensitive employment is contingent on passing a pre-employment drug screen and physical examination, as well as a background check. Applicants must be authorized to work in the United States; visa sponsorship is not provided.

Requirements

• At least 2 years of radio and/or window dispatch experience in a fast-paced environment.
• Valid Minnesota Class A or B CDL with air brake and passenger endorsements.
• Current Verification of Transit Training (VTT) certificate before entering revenue service.
• Intermediate knowledge and experience with Microsoft Office Suite.
• Excellent organization, multitasking, written communication, and oral communication skills.
• Good judgment, reasoning, and decision-making skills, including in emergency and routine situations.
• Strong analytical and reporting skills.
• Ability to handle stress, including emergency situations.
• Successful completion of Customer Service Training.
• Ability to provide exceptional customer service to internal staff and external customers.
• Ability to accurately use the technology required for the role after training is provided.
• Proficiency in computer use and ability to manage multiple complex tasks simultaneously.
• Successful completion of Keolis’ formal driver training program.
• Ability to demonstrate proficiency in using tools and systems provided by ECCTA after required training.
• Employment is contingent on passing a pre-employment drug screen and physical examination and completing a background check.
• Applicants must be authorized to work in the United States; Keolis does not sponsor visas for this position.

Nice To Haves

• Transit environment experience preferred.
• Knowledge of transportation dispatching software desired.

Responsibilities

• Visually inspect drivers to confirm proper uniform, professional appearance, and readiness for service; verify required credentials and documentation.
• Assign work, vehicles, and onboard equipment to operators, and maintain checkout logs.
• Record operators’ work assignments, time worked, and call-offs accurately in dispatch software.
• Reassign operators when absences or increased service volumes occur to minimize service disruptions.
• Maintain communication with operators and provide customer information, cancellation details, and directional assistance as needed.
• Monitor operators and trip status, making adjustments and reassignments as needed to support on-time performance.
• Provide assistance during emergencies and vehicle malfunctions, communicating with operations and safety staff where appropriate.
• Reschedule trips as needed due to vehicle malfunctions, traffic, or emergencies.
• Respond to planned and unplanned detours, disseminate detour instructions to operators, and provide details about affected routes, stops, temporary boarding arrangements, and expected duration.
• Post significant service disruptions, unplanned detours, and stop closures across digital channels, including the Tri Delta Transit website.
• Promptly notify designated Keolis and ECCTA staff by email about unusual occurrences causing service delays of 15 minutes or more.
• Reconcile operator trip manifests when required.
• Assist passengers with using the service and respond to inquiries about individual trip status.
• Accurately document daily service events and maintain exceptions and incidents logs.
• Collect and catalog lost-and-found items and attempt to contact passengers when possible.
• Maintain a safe work area and focus on safety to reduce the risk of injury.
• Establish and monitor on-time performance.
• Assist drivers with informational materials as needed.
• Operate revenue service and assist passengers based on business need.
• Report drivers who fail to meet assigned duties to supervisors and duty managers.
• Perform other duties as assigned.

Benefits

• Competitive compensation and benefits
• Opportunities for development and growth throughout an exciting and rewarding career
• Safest work environment possible

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed