Dispatcher - Fixed Route - MVTA

Keolis Canada • Burnsville, MN

2d

About The Position

The Dispatcher supports fixed-route transit operations by coordinating operators, vehicles, onboard equipment, routes, and service information. The role monitors operator and trip status, manages scheduled and unscheduled detours, adjusts assignments to maintain on-time performance, and assists operators and passengers during routine service and emergencies. Dispatchers record work assignments, time worked, call-offs, daily service events, exceptions, and incidents using dispatch software. They also communicate service disruptions to designated staff and publish route information across digital channels, including the Tri Delta Transit website, after completing required training.

The position requires radio and/or window dispatch experience in a fast-paced environment, strong communication and organizational skills, sound judgment, and the ability to manage multiple tasks and stressful situations. A valid Minnesota Class A or B CDL with air-brake and passenger endorsements and a current Verification of Transit Training certificate are required before entering revenue service. Dispatchers must complete customer service training and Keolis’ formal driver training program. Work may include operating revenue service and assisting passengers based on business need.

This safety-sensitive position is contingent on passing a pre-employment drug screen and physical examination, as well as a background check. Keolis states its commitment to workplace safety, environmental protection, equal employment opportunity, and reasonable accommodations. Applicants must be authorized to work in the United States; visa sponsorship is not provided.

Requirements

• At least 2 years of radio and/or window dispatch experience in a fast-paced environment.
• Valid Minnesota Class A or B CDL with air-brake and passenger endorsements.
• Current Verification of Transit Training (VTT) certificate before entering revenue service.
• Intermediate knowledge and experience with Microsoft Office Suite.
• Excellent organization, multitasking, written communication, and oral communication skills.
• Good judgment, reasoning, and decision-making skills, including in routine and emergency situations.
• Strong analytical and reporting skills.
• Ability to handle stress, including emergency situations.
• Successful completion of Customer Service Training.
• Ability to use role-required technology accurately after training.
• Successful completion of Keolis’ formal driver training program.
• Successful completion of a pre-employment drug screen and physical examination for this safety-sensitive position.
• Successful completion of a background check consistent with applicable law.
• Authorization to work in the United States; visa sponsorship is not provided.

Nice To Haves

• Transit environment experience.
• Knowledge of transportation dispatching software.

Responsibilities

• Visually inspect drivers for proper uniform, professional appearance, and readiness for service.
• Verify that drivers possess required credentials, including a CDL with passenger endorsement, medical certificate, and other necessary documentation.
• Manage multiple complex tasks and use dispatch technology and systems proficiently after required training.
• Notify designated Keolis and ECCTA staff by email of unusual occurrences causing significant service delays of 15 minutes or more.
• Post route information, including major service disruptions, unplanned detours, and stop closures, across digital channels such as the Tri Delta Transit website.
• Respond to planned and unplanned detours and make necessary service adjustments.
• Disseminate detour details to operators, including affected routes and directions, turn-by-turn instructions, stop closures or missed stops, temporary boarding and alighting arrangements, and expected duration.
• Accurately record operators’ assignments, time worked, and call-offs in dispatch software.
• Assign work, vehicles, and onboard equipment to operators and maintain check-out logs.
• Reassign operators when absences or increased service volumes could cause disruption due to traffic, vehicle malfunctions, operator issues, or emergencies.
• Communicate with operators and provide customer information, cancellation details, and directional assistance as needed.
• Monitor operators and trip status and make adjustments or reassignments to support on-time performance.
• Assist operators during emergencies and vehicle malfunctions and communicate with operations and safety staff when appropriate.
• Reschedule trips as necessary due to vehicle malfunctions, traffic, or emergencies.
• Reconcile trip manifests submitted by operators when required.
• Help passengers use the service and respond to inquiries about individual trip status.
• Accurately document daily service events.
• Collect and catalog lost-and-found articles and attempt to contact passengers when possible.
• Maintain a safe work area and focus on safety to reduce the risk of injury.
• Establish and monitor on-time performance.
• Maintain exceptions and incidents logs.
• Assist drivers with informational materials as needed.
• Operate revenue service and assist passengers based on business need.
• Report drivers who fail to meet assigned duties to supervisors and duty managers.
• Perform other duties as assigned.

Benefits

• Competitive compensation and benefits.
• Opportunities for development and growth throughout an exciting and rewarding career.
• The safest work environment possible.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed