Road Supervisor - Fixed Route - MVTA

Keolis America•Burnsville, MN

About The Position

The Road Supervisor oversees fixed-route driver and vehicle operations across the service area. The role supports drivers during revenue service, responds to accidents and incidents, monitors service conditions and on-time performance, and promotes safe, reliable service and a positive customer experience. The supervisor conducts field observations and ride-alongs, evaluates driver performance, documents findings, provides coaching, and communicates operational and safety issues to relevant departments. The role may also assist dispatch, manage special events, support high-ridership locations, and operate a vehicle or dispatch service during emergencies. The position also contributes to operator training through behind-the-wheel training, onboard evaluations, in-service training, retraining, and mentoring new operators. Work may be split between an office setting and active transit field locations. The schedule must be flexible and may include split shifts, weekends, and holidays. Employment in this safety-sensitive position is contingent upon passing a pre-employment drug screen and physical examination and completing a background check.

Requirements

High school diploma or equivalent.
Valid Minnesota Class B Commercial Driver’s License with passenger and air brake endorsements.
Current Verification of Transit Training (VTT) certificate required before participating in revenue service.
Current driver’s record demonstrating an acceptable driving record.
At least 2 years of experience as a full-time operator.
Knowledge of project-specific vehicles, vehicle components, and data/communications systems.
Knowledge of state and federal regulations and corporate safety programs and policies.
Strong customer service attitude.
Ability to read, write, and speak English.
Ability to communicate effectively and work with all departments, and to work independently and objectively.
Intermediate knowledge and experience with Microsoft Office Suite.
Excellent planning and leadership abilities; strong communication and interpersonal skills; detail-oriented and self-motivated.
Ability to de-escalate situations involving passengers, employees, and the general public; make decisions; manage change and time; and produce strong analytical and reporting work.
Ability to work under stress and meet strict timelines.
Willingness to work a flexible schedule, including split shifts, weekends, and holidays.
Employment is contingent upon passing a pre-employment drug screen and physical examination and completing a background check.
Applicants must be authorized to work in the United States; Keolis does not sponsor visas for this position.

Nice To Haves

Knowledge of transportation dispatching software.
Ability to provide behind-the-wheel training and operator retraining.

Responsibilities

Oversee driver and vehicle operations, support drivers during revenue service, and respond to accidents and incidents according to reporting policies and procedures.
Monitor operating conditions, on-time performance, bus stop conditions, passenger counts or surveys, and the functionality of on-street real-time signage; report apparent equipment malfunctions to ECCTA staff in writing immediately.
Assist across the service area according to business needs, including attending high-ridership locations during at least peak service times.
Conduct at least 30 ride-alongs and/or road observations per month; evaluate safety protocols, on-time performance, headsign accuracy, and operational issues, provide constructive feedback, and formally document observations for submission to ECCTA upon request.
Monitor operators for compliance with uniform, equipment, licensing, certification, safety, and operational standards.
Assist dispatch staff with vehicle change-outs in the field and monitor AM and PM pull-outs and pull-ins.
Provide feedback to safety and operations departments about service items, safety hazards, and operational procedures.
Manage special events and support transfer centers and other high-passenger-volume locations to promote smooth service delivery and customer service.
Inspect vehicles for damage and compliance with safety standards.
Coach employees based on onboard surveillance technology and field observations; prepare and deliver driver scorecards and address driver performance issues.
Support investigations of passenger concerns and customer comments, and help build positive relationships with operators.
Respectfully enforce Keolis and ECCTA policies, procedures, and codes of conduct; remain accountable for driver group safety performance and operators’ contribution to the customer experience.
Conduct field supervision to assess operator performance and competence and act as a liaison between drivers and other departments.
Provide or support behind-the-wheel training, onboard evaluations, in-service training, retraining, and evaluations of new operators; give feedback and mentor new operators.
Identify and report safe and unsafe acts or conditions and communicate training needs to management and appropriate staff.
Complete Keolis’ Operator Training, Reasonable Suspicion Training, and Customer Service Training.
Perform other duties as assigned.