Road Supervisor - Fixed Route - MVTA

Keolis Canada•Burnsville, MN

About The Position

The Road Supervisor oversees fixed-route driver and vehicle operations across the service area. The role supports drivers during revenue service, improves customer service, responds to accidents and incidents, assesses operating conditions and on-time performance, monitors bus stops and real-time signage, and conducts passenger counts, surveys, ride-alongs, and road observations. The supervisor also supports dispatch with field vehicle changes, monitors pull-outs and pull-ins, handles special events, and may operate a vehicle or dispatch service in an emergency. The position provides field supervision, coaching, and performance feedback to operators; supports investigations of passenger concerns and customer comments; and coordinates with safety, operations, training, and other departments. It includes conducting operator evaluations and training activities, maintaining observation documentation, and ensuring compliance with safety, licensing, uniform, equipment, and operating standards. Work may be split between an office and active transit field locations, and may require schedule flexibility, split shifts, weekends, and holidays.

Requirements

High school diploma or equivalent.
Valid Minnesota Class B Commercial Driver’s License with passenger and air brake endorsements.
Current Verification of Transit Training (VTT) certificate required before participating in revenue service.
Provide a current Driver’s Record verifying an acceptable driving record.
At least 2 years of experience as a full-time operator.
Knowledge of project-specific vehicles, components, and data/communications systems.
Knowledge of state and federal regulations and corporate safety programs and policies.
Strong customer service attitude.
Ability to read, write, and speak English.
Ability to communicate effectively and work with all departments.
Ability to work independently and objectively.
Intermediate knowledge and experience with Microsoft Office Suite.
Excellent planning and leadership abilities.
Excellent communication and interpersonal skills.
Detail-oriented and self-motivated.
Ability to de-escalate situations or incidents involving passengers, employees, and the general public.
Ability to make decisions and manage change and time.
Strong analytical and reporting skills.
Ability to work under stress and meet strict timelines.
Willingness to work a flexible schedule and/or split shifts, weekends, and holidays.
Safety-sensitive employment is contingent upon passing a pre-employment drug screen and physical examination and completing a background check consistent with applicable law.
Must be authorized to work in the United States; the company does not sponsor visas for this position.

Nice To Haves

Knowledge of transportation dispatching software.

Responsibilities

Oversee driver and vehicle operations and support drivers during revenue service.
Respond to accidents and incidents as the first line of response for service delivery, following reporting policies and procedures.
Assess operating conditions and on-time performance; monitor bus stops and conduct passenger counts or surveys.
Regularly check the functionality of on-street real-time signage and promptly report apparent malfunctions to ECCTA staff in writing.
Assist across the service area based on business needs, including attending high-ridership locations during at least peak service times.
Conduct at least 30 ride-alongs and/or road observations per month, formally document observations, and submit documentation to ECCTA upon request.
Monitor operators in service for uniform and equipment standards and proper licensing and certifications.
Assist dispatch staff with field vehicle change-outs and monitor AM and PM pull-outs and pull-ins.
Provide feedback to safety and operations departments about safety and performance issues, hazards, and operational procedures.
Follow company safety and operational rules and procedures, and respectfully enforce Keolis and ECCTA policies, procedures, and codes of conduct.
Handle special-event management and support operations at transfer centers and other high-passenger-volume locations.
Inspect vehicles for damage and compliance with safety standards.
Coach employees based on onboard surveillance technology and field observations; prepare and deliver driver scorecards and address performance issues.
Conduct regular field observations to assess operator performance and competence and promote safe, high-quality service.
Support investigations of passenger concerns and customer comments, and contribute to the overall customer experience.
Build positive relationships with operators and act as a liaison between drivers and other departments.
May provide behind-the-wheel training, conduct onboard evaluations and in-service training, and provide retraining as directed.
Evaluate new operator driving skills using checklists and evaluation forms, provide feedback, and serve as a role model and mentor.
Identify retraining and refresher-training needs and provide feedback to training and management staff.
Recognize and report safe and unsafe acts or conditions to management.
Perform other duties as assigned.