Dispatcher Coordinator
About The Position
Haffner's is seeking a highly organized and customer-focused Dispatcher Coordinator to connect field operations with office teams. The role coordinates driver schedules, optimizes delivery routes, manages driver communications, and supports safe, efficient, and timely fuel deliveries. It involves working in a fast-paced environment, solving problems, and managing multiple priorities. The typical schedule is 9:00 AM to 5:00 PM or 10:00 AM to 6:00 PM. Flexibility is required during peak-demand periods and weather-related events; off-season schedules may shift to 8:00 AM to 4:00 PM or 8:30 AM to 4:30 PM. Availability for nights, weekends, holidays, and overtime is required as needed. Starting pay is $25.00 per hour, based on experience, skills, and qualifications.
Requirements
- High school diploma or equivalent.
- Strong organizational, multitasking, and problem-solving skills.
- Excellent verbal and written communication abilities.
- Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and commitment to customer service.
- Flexibility during peak-demand periods and weather-related events, including availability for nights, weekends, holidays, and overtime as needed.
Nice To Haves
- Previous dispatching, logistics, transportation, fuel delivery, or propane/oil industry experience.
- Knowledge of fuel distribution operations and related regulations.
- Familiarity with local road networks, including rural and county roads.
- Propane industry training or relevant industry experience.
- Ability to adapt to a fast-paced, high-volume environment.
Responsibilities
- Schedule and dispatch drivers for customer and vendor deliveries.
- Monitor daily delivery operations and assign same-day deliveries as needed.
- Serve as the primary communication point between drivers and management.
- Build and optimize delivery routes based on volume, mileage, truck availability, and efficiency.
- Assist with forecasting and delivery planning for automatic-delivery customers.
- Identify routing improvements and recommend cost-effective delivery strategies.
- Investigate and resolve delivery issues, including skipped orders, customer concerns, tank access issues, and account discrepancies.
- Coordinate with Customer Service, Service Technicians, and Distribution teams to support customer satisfaction.
- Adapt to changing conditions such as weather, road closures, and fluctuating demand.
- Provide backup support for fellow dispatchers during absences.
- Maintain accurate records, account notes, and operational documentation.
- Support additional administrative and operational projects as assigned.
Benefits
- Employee discount on gasoline, residential propane, and oil.
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off.
- Company-paid life insurance and optional life insurance.
- Short-term and long-term disability insurance.
- Critical illness and/or accident insurance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
