Route Dispatcher Coordinator

Capstone Logistics•Aston, PA

About The Position

The Route Dispatcher Coordinator facilitates communication with vendors and customers to ensure timely deliveries that meet customer requirements. The role coordinates vendor and independent-contractor dispatch, manages work orders and delivery documentation, monitors route coverage and issues, and provides customer service. The position reports directly to the Manager.

Requirements

Excellent verbal communication skills.
Problem-solving skills.
Computer skills, including Microsoft Word, Outlook, and Excel.
Interpersonal skills and the ability to foster teamwork and motivate or coach others.
Ability to read maps accurately and quickly.

Responsibilities

Schedule and dispatch vendors or independent contractors to locations according to customer requests, specifications, and needs, using telephones and dispatch software.
Communicate relevant dispatch details to vendors, including customer locations, pickup type, scanning requirements, and temperature requirements.
Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
Serve as a contact for vendors in assigned route territories and inform them about traffic problems, construction, accidents, congestion, weather, and other hazards.
Contact vendors to ensure routes are covered as needed.
Determine appropriate responses to emergencies, accidents, and breakdowns.
Communicate Chain of Custody standards, including location scanning, specimen handling, and parcel scanning, as required by customers.
Resolve vendor problems or grievances and refer them to vendor management when further assistance is needed.
Evaluate and prioritize incoming telephone calls.
Support the customer service team as needed or during peak season.
Ensure policies and procedures in the Independent Contractor Operating Agreement are consistently followed.
Determine appropriate delivery methods to meet or exceed customer service expectations.
Maintain accurate job-status documentation in the dispatch POD, manage work distribution, and ensure documentation is complete before jobs are cleared.
Provide timely and efficient courier service according to route schedules and On Demand requests.
Address customer questions, problems, complaints, and service requests in consultation with customers or supervising personnel.
Notify customers of route-schedule changes and On Demand delays.