Route Dispatcher Coordinator

Capstone Logistics, LLC•Concord Township, PA

About The Position

The Route Dispatcher Coordinator facilitates communication with vendors and customers to ensure timely deliveries that meet customer requirements. The role schedules and dispatches vendors or independent contractors, coordinates route coverage and delivery details, manages work orders and delivery documentation, responds to operational issues, and provides customer service. The position reports directly to the Manager.

Requirements

Excellent verbal communication and problem-solving skills.
Computer skills, including Microsoft Word, Outlook, and Excel.
Interpersonal skills and the ability to foster teamwork and motivate or coach others.
Ability to read maps accurately and quickly.

Responsibilities

Schedule and dispatch vendors or independent contractors to locations based on customer requests, specifications, or needs, using telephones and dispatch software.
Communicate relevant delivery information to vendors at dispatch, including customer locations, pickup types, scanning requirements, and temperature requirements.
Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
Serve as the contact person for vendors within assigned route territories and inform them of traffic problems and other hazards, including construction, accidents, congestion, and weather conditions.
Manage vendor contact to ensure routes are covered as needed.
Determine appropriate responses to emergencies, accidents, and breakdowns.
Communicate customer Chain of Custody standards, including location scanning, specimen handling, and parcel scanning requirements.
Resolve vendor problems or grievances and refer issues to vendor management when further assistance is needed.
Evaluate incoming telephone calls and prioritize them appropriately.
Support the customer service team as needed or during peak season.
Ensure policies and procedures defined in the Independent Contractor Operating Agreement are consistently followed.
Determine appropriate delivery methods to meet or exceed customer service expectations.
Maintain accurate job-status documentation in the dispatch POD, manage work distribution, and ensure documentation is complete before jobs are cleared.
Provide timely and efficient courier service according to route schedules and On Demand requests.
Confer with customers or supervising personnel to address questions, problems, complaints, and service requests.
Notify customers about route schedule changes and On Demand delays.