Dispatcher Coordinator

Haffner's • Newton, NH

3d

About The Position

Haffner’s is seeking an organized, customer-focused Dispatcher Coordinator to connect field operations with office teams. The role coordinates driver schedules and delivery routes, manages communication with drivers, monitors delivery operations, and helps ensure fuel deliveries are safe, efficient, and timely. It also supports delivery planning, resolves delivery issues, maintains accurate documentation, and coordinates with customer service, service technicians, and distribution teams.

Typical schedules are 9:00 AM–5:00 PM or 10:00 AM–6:00 PM, with possible off-season schedules of 8:00 AM–4:00 PM or 8:30 AM–4:30 PM. Flexibility is required during peak-demand periods and weather events, and nights, weekends, holidays, and overtime may be needed. The position’s physical demands include pushing or pulling up to 100 pounds; lifting up to 25 pounds; and bending, kneeling, squatting, climbing, standing, walking, sitting, reaching, driving, repetitive motions, and fine motor tasks. Hearing and vision must meet commercial driver’s licensing standards. Reasonable accommodations may be made.

Pay is listed as $25–$32 per hour, with starting pay at $25 per hour based on experience, skills, and qualifications. Haffner’s describes itself as a regional wholesale fuel distributor operating in Massachusetts, New Hampshire, and Maine, with related heating oil, propane, and HVAC services.

Requirements

• High school diploma or equivalent.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and commitment to customer service.
• Availability for nights, weekends, holidays, and overtime as needed.
• Ability to meet the stated physical demands, subject to reasonable accommodations.
• Hearing and vision that meet standards for Commercial Driver’s licensing.

Nice To Haves

• Previous dispatching, logistics, transportation, fuel delivery, or propane/oil industry experience.
• Knowledge of fuel distribution operations and related regulations.
• Familiarity with local road networks, including rural and county roads.
• Propane industry training or relevant industry experience.
• Ability to adapt to a fast-paced, high-volume environment.

Responsibilities

• Schedule and dispatch drivers for customer and vendor deliveries.
• Monitor daily delivery operations and assign same-day deliveries as needed.
• Serve as the primary communication point between drivers and management.
• Build and optimize delivery routes based on volume, mileage, truck availability, and efficiency.
• Assist with forecasting and delivery planning for automatic-delivery customers.
• Identify routing improvements and recommend cost-effective delivery strategies.
• Investigate and resolve delivery issues, including skipped orders, customer concerns, tank access issues, and account discrepancies.
• Coordinate with Customer Service, Service Technicians, and Distribution teams to support customer satisfaction.
• Adapt to changing conditions such as weather, road closures, and fluctuating demand.
• Provide backup support for fellow dispatchers during absences.
• Maintain accurate records, account notes, and operational documentation.
• Support additional administrative and operational projects as assigned.

Benefits

• Employee discount on gasoline, residential propane, and oil.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off.
• Company-paid life insurance and optional life insurance.
• Short-term and long-term disability insurance.
• Critical illness and/or accident insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED