Logistics Coordinator/Dispatcher

C.R. England•Colton, CA

3d•$25 - $28•Onsite

About The Position

The Logistics Coordinator manages asset utilization and drivers to deliver high-quality customer service and support fleet profitability. This role operates in a fast-paced, strategic environment and requires forward planning, organization, and a positive, team-oriented approach. The coordinator assists, coaches, and mentors drivers with training and administrative needs; plans and dispatches freight and drivers; monitors driver, load, and equipment status; and responds to operational disruptions. The position may be based at a customer location and may require occasional air or car travel.

Requirements

High school diploma or GED required.
Prior logistics or planning experience required.
Strong geographical knowledge and expertise in time and distance requirements relevant to the department’s transportation operations.
Knowledge of transportation regulations.
Ability to use office equipment and computers for most tasks, with familiarity with Microsoft Office.
Proficiency with Excel and other reporting capabilities.
Excellent interpersonal skills when working with drivers, personnel, customers, and management.
Excellent oral and written communication skills, including the ability to speak, read, and write English effectively.
Ability to work on multiple assignments with frequent interruptions, changes, or delays, remain focused and effective, and handle requests for assistance by phone and in person while working on other tasks.
Ability to remain professional in challenging situations.
Ability to follow customer rules and requirements, including dress code, access, and hours, when working at a customer location.
Ability to work extended hours, including weekends, holidays, and various shifts as necessary.
Physical ability to sit at a desk for extended periods and work with computer equipment; may need to kneel, stoop, bend, push, lift, carry, and move objects weighing up to 25 pounds.
Sufficient hearing and visual acuity, with or without correction, to communicate in person and by telephone and to prepare and analyze data, view a computer terminal, and read extensively.

Nice To Haves

College degree; a combination of college work and experience will also be considered.
Transportation or logistics industry experience.

Responsibilities

Build and match planned freight to day-cab or condo trucks and drivers; in dedicated training environments, coordinate trainers’ and trainees’ hours and home-time needs.
Review PTAs and driver requests for time off or home time when planning same-day or next-day dispatches; schedule work and assign tasks to drivers.
Coordinate with department colleagues to maintain awareness of driver, freight, and asset availability, and escalate concerns requiring driver support, coaching, or disciplinary action to supervisors and managers.
Coordinate with Maintenance regarding trucks that are out of service or returning to service, and plan and dispatch accordingly.
Plan future freight when customer information is available.
Track drivers, loads, and receivers so dispatching can continue as planned.
In dedicated operations, coordinate backhauls to meet customer needs and keep freight, trucks, and trailers moving consistently.
Maintain frequent contact with assigned drivers and monitor call-offs, fatigue concerns, and equipment issues; in dedicated training environments, ensure trainees are progressing appropriately through training and placement.
For team drivers, ensure assigned loads are appropriate for the team and available hours.
Monitor Hours of Service for dispatching and compliance.
In dedicated training environments, route trucks or solo drivers with capacity to a terminal when doing so improves efficiency.
Handle urgent situations, including recovery of trucks, freight, or drivers, and address traffic, weather, or other unforeseen circumstances that could prevent on-time delivery.
Help orient new drivers to fleets or accounts, including communication, reporting-to-work, and scheduling expectations.
Work with drivers on unique scheduling needs or issues and coordinate with supervisors and managers regarding leaves of absence, extended time-off requests, and concerns about meeting expectations.