Logistics Coordinator/Dispatcher

CR England•Colton, CA

About The Position

The Logistics Coordinator works in a fast-paced, strategic environment and plans for rapidly changing situations while maintaining a positive, team-oriented approach. The role manages fleet asset utilization and driver assignments to support customer service and fleet profitability. It also assists, coaches, and mentors drivers with training and administrative matters. The coordinator plans and dispatches freight, matches loads with trucks and drivers, tracks deliveries, monitors hours of service, and coordinates with drivers, customers, maintenance, and internal teams. In dedicated or training environments, the role may coordinate trainers and trainees, backhauls, driver progression, and routing to terminals. The position also responds to operational disruptions and supports driver orientation and scheduling needs. The role requires handling multiple assignments and interruptions while remaining focused, efficient, and professional. Work may take place at a customer location and may involve occasional air or car travel.

Requirements

High school diploma or GED required.
Prior logistics or planning experience required.
Ability to use office equipment and computers for most tasks, with familiarity with Microsoft Office.
Proficiency with Excel and other reporting capabilities.
Strong interpersonal skills with drivers, other personnel, customers, and management.
Excellent oral and written communication skills.
Strong geographical knowledge and expertise in time and distance requirements as they relate to Department of Transportation regulations.
Ability to work on multiple assignments amid frequent interruptions, changes, or delays.
Ability to remain focused and work effectively, efficiently, and cheerfully under changing circumstances.
Ability to handle phone and in-person requests for assistance while working on other tasks.
Ability to remain professional in challenging situations.
Ability to hear, with or without correction, sufficiently to perceive normal speaking levels and receive detailed oral information.
Ability to kneel, stoop, bend, push, lift, carry, and move objects weighing up to 25 pounds.
Ability to work extended hours, including weekends, holidays, and various shifts, including evening and night shifts, as necessary.
Ability to sit at a desk for extended periods and work with computer equipment.
Ability to speak, write, and read English well enough to communicate with people with varying levels of education and capabilities.
Visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.

Nice To Haves

College degree preferred; a combination of college work and experience will also be considered.
Transportation or logistics industry experience preferred.

Responsibilities

Build and match planned freight with day cabs or condo trucks and drivers.
In dedicated training environments, coordinate trainer and trainee needs for hours and home time.
Review PTAs and drivers’ requests for time off or home time when planning same-day or next-day dispatches.
Schedule work and assign tasks to drivers.
Coordinate with department personnel to maintain awareness of driver, freight, and asset availability.
Identify drivers who may need additional support, coaching, or disciplinary action and raise concerns to supervisors and managers.
Coordinate with Maintenance about trucks that are out of service or returning to service, and plan dispatches accordingly.
Plan future freight when customer information is available.
Track drivers, loads, and receivers to keep dispatch operations on plan.
In dedicated environments, coordinate backhauls to meet customer needs and keep freight, trucks, and trailers moving consistently.
Maintain frequent contact with assigned drivers and monitor call-offs, fatigue concerns, and equipment issues.
In dedicated training environments, ensure trainees are progressing appropriately toward the next training phase and placement.
For team drivers, ensure assigned loads are appropriate for the team and available hours.
Monitor Hours of Service for dispatching and compliance.
In dedicated training environments, focus on routing solo trucks or drivers with capacity to a terminal to improve efficiency.
Handle urgent situations, including truck, freight, or driver recovery needs, traffic, weather, and other circumstances that may prevent on-time delivery.
Help orient new drivers to fleets or accounts, including communication, reporting to work, and scheduling expectations.
Work with drivers who have unique scheduling needs or other issues.
Coordinate with supervisors and managers on leaves of absence, extended time-off requests, and concerns about meeting expectations.