Logistics Coordinator (Marine Dispatcher)

Loadstar•Baton Rouge, LA

About The Position

The Marine Logistics Coordinator provides 24-hour communication with customers and employees to schedule and dispatch on-call tankermen and dock operators to specific job sites. The coordinator enters job-specific data into a computer program, monitors projected vessel arrival times at designated docks, and selects an appropriate tankerman or dock operator to meet the vessel and load or discharge cargo. The role also involves receiving information from field personnel and entering it for payroll and billing purposes. Coordinators plan and coordinate work coverage and handle reports of incidents from field employees, initiating the appropriate company response and entering information into the incident reporting system. This position requires data entry, planning, communication, and problem-solving. It is based in a relatively quiet office setting and involves substantial daily computer and clerical work, along with frequent learning of software applications and occasional physical activities such as lifting up to 20 pounds.

Requirements

Proficiency in the Loadstar Aegis software system.
Ability to communicate effectively verbally and in writing.
Ability to use professional judgment in alignment with company values and policies.
Ability to translate high-level instructions into an executable process flow.
Ability to complete medium to large projects with minimal assistance and supervision.
Ability to work as a team player and promote a positive culture with co-workers.

Responsibilities

Answer customer calls and emails and assess customer needs.
Schedule and dispatch on-call tankermen or dock operators to customer sites.
Monitor projected vessel arrival times and select personnel to meet vessels and load or discharge cargo.
Enter job, payroll, and billing information into computer systems.
Plan and coordinate work coverage.
Communicate information necessary for turnover to shift relief.
Receive incident reports from field employees, initiate the appropriate company response, and enter information into the incident reporting system.
Perform data entry, filing, and other clerical functions.
Provide exceptional customer service and understand requirements for specific barge customers and facilities.
Perform other duties as assigned.