Logistics Coordinator (Marine Dispatcher)

Loadstar•Baton Rouge, LA

About The Position

The Marine Logistics Coordinator provides 24-hour communication with customers and employees to schedule and dispatch on-call tankermen and dock operators to job sites. Coordinators enter job-specific information into a computer program, monitor projected vessel arrival times at designated docks, and select appropriate personnel to meet vessels and load or discharge cargo. They receive field personnel data and enter information for payroll and billing, and plan and coordinate work coverage. The role involves data entry, planning, communication, and problem solving. Coordinators also receive incident reports from field employees and initiate the appropriate company response, including entering information into the incident reporting system. The position is based in a relatively quiet office setting. It involves sustained sitting, computer and screen work, keyboarding, typing, and repetitive wrist movements. The role also requires sound professional judgment, effective verbal and written communication, translating high-level instructions into executable processes, and completing medium to large projects with minimal assistance and supervision.

Requirements

Proficiency in the Loadstar Aegis software system.
Ability to communicate effectively verbally and in writing.
Ability to use professional judgment in alignment with company values and policies.
Ability to translate high-level instructions into an executable process flow.
Ability to complete medium to large projects with minimal assistance and supervision.

Responsibilities

Answer customer calls and emails and assess their needs.
Schedule and dispatch tankermen or dock operators to customer sites.
Monitor vessel arrival times and select appropriate personnel to meet vessels and load or discharge cargo.
Enter job, payroll, billing, and incident information into relevant systems.
Plan and coordinate work coverage.
Understand the requirements of specific barge customers and facilities.
Provide exceptional customer service.
Perform data entry, filing, and other clerical functions.
Communicate information necessary for turnover to shift relief.
Work as a team player and promote a positive culture with coworkers.
Receive incident reports from field employees and initiate the appropriate company response.
Perform other duties as assigned.