Logistics Coordinator/Dispatcher

C.R. England•Colton, CA

3d•$25 - $25

About The Position

The Logistics Coordinator works in a fast-paced, strategic environment, planning ahead for changing situations while maintaining an organized, engaged, and positive team-oriented approach. The role manages asset utilization and drivers to support customer service and fleet profitability, and assists, coaches, and mentors drivers with training and administrative tasks. Work may take place in a dedicated training environment and may require working at a customer location.

Requirements

Prior logistics or planning experience.
High school diploma or GED.
Ability to use office equipment and computers for most tasks, with familiarity with Microsoft Office.
Proficiency with Excel and other reporting capabilities.
Excellent interpersonal skills with drivers, other personnel, customers, and management.
Excellent oral and written communication skills.
Strong geographical knowledge and expertise in time and distance requirements as they pertain to the department.
Knowledge of transportation regulations.
Ability to work on multiple assignments amid frequent interruptions, changes, or delays, while remaining focused, effective, efficient, and cheerful.
Ability to handle requests for assistance by phone and in person while working on other tasks, and to remain professional in challenging situations.
Ability to follow customer rules and requirements, including dress code, access, and hours, when working at a customer location.
Ability to travel occasionally by air or car.
Ability to hear normal speaking levels and receive detailed oral information, with or without correction.
Ability to sit at a desk for extended periods and work with computer equipment.
Ability to speak, write, and read English well enough to communicate with people with varying education levels and capabilities.
Sufficient visual acuity, with or without correction, to prepare and analyze data and figures, view a computer terminal, and read extensively.
Ability to kneel, stoop, bend, push, lift, carry, and move objects weighing up to 25 pounds.
Ability to work extended hours, including weekends, holidays, and varying shifts, including evening and night shifts, as necessary.

Nice To Haves

College degree; a combination of college work and experience will also be considered.
Transportation or logistics industry experience.

Responsibilities

Build and match planned freight to day cabs or condo trucks and drivers, coordinating trainer and trainee hours and home-time needs in dedicated training environments.
Review PTAs and drivers’ time-off or home-time requests when planning same-day or next-day dispatches; schedule work and assign tasks to drivers.
Coordinate with department colleagues to share information about driver, freight, and asset availability; raise concerns requiring support, coaching, or disciplinary action to supervisors and managers.
Coordinate with Maintenance regarding trucks out of service or returning to service, and plan and dispatch accordingly.
Plan future freight when customer information is available.
Track drivers, loads, and receivers to keep dispatching on plan.
Coordinate backhauls in dedicated operations to meet customer needs and keep freight, trucks, and trailers moving.
Maintain frequent contact with assigned drivers and monitor call-offs, fatigue concerns, and equipment issues; in dedicated training environments, ensure trainees are progressing appropriately through training and placement.
Ensure loads assigned to team drivers are appropriate for the teams and their available hours.
Monitor Hours of Service for dispatching and compliance.
In dedicated training environments, route trucks or solo drivers with capacity to a terminal to improve efficiency.
Handle urgent situations involving truck, freight, or driver recovery, traffic, weather, or other circumstances that could prevent on-time delivery.
Orient new drivers to fleets or accounts, including communication, reporting to work, and scheduling expectations.
Work with drivers on unique scheduling needs and coordinate with supervisors and managers on leaves of absence, extended time-off requests, or concerns about meeting expectations.