Logistics Coordinator/Dispatcher

CR England•Colton, CA

About The Position

The Logistics Coordinator works in a fast-paced, strategic environment, planning ahead for changing situations while maintaining a positive, team-oriented approach. The role manages asset utilization and drivers to support customer service and fleet profitability, and assists, coaches, and mentors drivers with training and administrative needs. The position may involve working at a customer location and occasional travel by air or car.

Requirements

High school diploma or GED.
Prior logistics or planning experience.
Ability to use office equipment and computers for most tasks, with familiarity with Microsoft Office.
Proficiency with Excel and other reporting capabilities.
Strong interpersonal skills when working with drivers, personnel, customers, and management.
Excellent oral and written communication skills.
Strong geographical knowledge and expertise in time and distance requirements as they relate to Department of Transportation regulations.
Ability to speak, write, and read English well enough to communicate with people with varying levels of education and capabilities.
Ability to manage multiple assignments amid frequent interruptions, changes, and delays, while remaining focused, effective, efficient, and professional.
Ability to handle requests for assistance by phone and in person while working on other tasks.
Ability to hear normal speaking levels and receive detailed oral information, with or without correction.
Ability to sit at a desk for extended periods and work with computer equipment.
Sufficient visual acuity, with or without correction, to prepare and analyze data and figures, view a computer terminal, and read extensively.
Ability to kneel, stoop, bend, push, lift, carry, and move objects weighing up to 25 pounds.
Ability to work extended hours, including weekends, holidays, and various shifts, including evening and night shifts, as necessary.

Nice To Haves

College degree; a combination of college work and experience will also be considered.
Transportation or logistics industry experience.

Responsibilities

Build and match planned freight to day cabs or condo trucks and drivers, coordinating trainer and trainee needs for hours and home time in dedicated training environments.
Review PTAs and driver requests for time off or home time when planning same-day or next-day dispatches.
Schedule work and assign tasks to drivers.
Coordinate with department colleagues regarding driver, freight, and asset availability.
Identify drivers who may need additional support, coaching, or disciplinary action and raise concerns to supervisors and managers.
Coordinate with Maintenance regarding trucks that are out of service or returning to service, and plan dispatches accordingly.
Plan future freight when customer information is available.
Track drivers, loads, and receivers to keep dispatching on plan.
In dedicated environments, coordinate backhauls to meet customer needs and keep freight, trucks, and trailers moving.
Maintain frequent contact with assigned drivers and monitor call-offs, fatigue concerns, and equipment issues.
In dedicated training environments, ensure trainees progress appropriately to the next training phase and placement.
For team drivers, ensure assigned loads are suitable for the team and available hours.
Monitor Hours of Service for dispatch planning and compliance.
In dedicated training environments, route trucks or solo drivers with capacity to a terminal when doing so improves efficiency.
Handle urgent situations—including recovery of trucks, freight, or drivers, traffic, weather, and other issues that could prevent on-time delivery.
Help orient new drivers to fleets or accounts, including communication, reporting-to-work, and scheduling expectations.
Work with drivers to address unique scheduling needs and emerging issues.
Coordinate with supervisors and managers regarding leaves of absence, extended time-off requests, and concerns about meeting expectations.