Service & Route Coordinator

Culligan By WaterCo•Lower Providence Township, PA

About The Position

Culligan by WaterCo is hiring a Service & Route Coordinator to support smooth service operations, improve customer experiences, and assist field technicians. The role involves handling customer inquiries and appointments, coordinating efficient technician routes, maintaining customer accounts, and communicating with field teams. It also processes service documentation and supports operational improvements in a fast-paced environment.

Requirements

Proficiency in Microsoft Word and Excel.
Experience with IFS, Salesforce, or similar systems.
Strong communication and organizational skills.
Ability to problem-solve, prioritize tasks, and adapt in a dynamic environment.

Nice To Haves

One or more years of customer service, route coordination, or operations experience (preferred).
High school diploma or GED; an associate or bachelor's degree in business, operations, or a related field is preferred.

Responsibilities

Manage inbound and outbound customer calls, answer inquiries, and schedule service appointments.
Provide in-person customer support and assist with service-related questions.
Optimize service schedules and assign routes to improve efficiency for field technicians.
Set up and maintain customer accounts.
Track service completion and collaborate with field teams to resolve scheduling conflicts.
Process invoices, work orders, and discounts accurately and in compliance with requirements.
Support field teams through real-time coordination and communication.
Monitor daily call volumes and propose process improvements.