Service & Route Coordinator

Culligan By WaterCo•Sacramento, CA

1d•$22 - $24

About The Position

Culligan by WaterCo is hiring an organized, customer-focused Service & Route Coordinator to support smooth operations, improve customer experiences, and assist field technicians. The role combines customer service, appointment scheduling, route optimization, account maintenance, service tracking, document processing, and real-time coordination with field teams. The position pays $22–$24 per hour, depending on experience, and follows a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m.

Requirements

Proficiency in Microsoft Word and Excel.
Strong communication and organizational skills.
Ability to problem-solve, prioritize tasks, and adapt in a dynamic environment.

Nice To Haves

At least 1 year of customer service, route coordination, or operations experience (preferred).
High school diploma or GED; an associate or bachelor's degree in business, operations, or a related field is preferred.
Experience with IFS, Salesforce, or similar systems.

Responsibilities

Manage inbound and outbound customer calls, answer inquiries, and schedule service appointments.
Provide in-person customer support and assist with service-related questions.
Optimize service schedules and assign routes to improve efficiency for field technicians.
Set up and maintain customer accounts.
Track service completion and collaborate with field teams to resolve scheduling conflicts.
Process invoices, work orders, and discounts accurately and in compliance with requirements.
Support field teams with real-time coordination and communication.
Monitor daily call volumes and propose process improvements.