Service Coordinator

Miner, LTD • Dallas, TX

4d • $25 - $30

About The Position

The Service Coordinator facilitates communication between Field Service Technicians and customers to support exceptional service delivery. The role schedules and dispatches service calls, assigns work orders, and coordinates maintenance of customer warehouse equipment to promote timely and efficient service and customer satisfaction. It also includes selected warehouse responsibilities to support operational efficiency.

Service coordination duties include reviewing service requests and dispatching technicians based on geography and skill set, coordinating customer and technician communications, scheduling planned maintenance, documenting jobs and maintaining department records, sourcing materials and tracking inventory, assisting with accounts payable and receivable, scheduling sales appointments, coordinating with the Service Manager, communicating quoted repair details, monitoring work in progress, and maintaining vehicle maintenance documentation.

Warehouse duties include loading and unloading trucks using material-handling equipment; processing, packaging, organizing, and stocking goods; ordering warehouse parts; maintaining inventory and the shop; and entering orders into company systems. Other duties may be assigned by the department manager.

The position operates in locations such as warehouses, distribution centers, manufacturing plants, refineries, and hospitals. The work environment has moderate to high noise levels and may involve working alongside coworkers in moderately active settings. The role requires regularly wearing approved PPE and may require lifting or moving tools and equipment weighing up to 100 pounds.

Requirements

• At least 2 years of experience in a service coordination or service management role is highly preferred.
• Extensive familiarity with the city and region is required.
• Professionalism in an office environment and on the phone.
• Experience stocking, scanning, shipping, and receiving in a warehouse environment.
• Experience operating forklifts and hand or pallet jacks.
• Ability to work overtime when assigned or required.
• Excellent written and oral communication skills, including communication with management and internal and external customers.
• Ability to thrive in a fast-paced, technology-driven service environment.
• Strong organizational, planning, and prioritization skills, including the ability to handle multiple projects.
• Basic knowledge of accounting processes.
• General computer skills and experience with Microsoft Office products, including Outlook, Excel, and Word.
• Experience with office operations and equipment, including computers or laptops, keyboards, fax machines, photocopiers, telephone systems, and cellular telephones.
• Ability to work well as part of a team and with others.
• Ability to work independently with little or no supervision.
• GED or high school degree required.
• Must pass a criminal history background check.

Nice To Haves

• Mechanical or technical background.
• OSHA Forklift Operating Certification.

Responsibilities

• Review and process service requests, geographically dispatching an appropriate technician with the necessary skills, paperwork, parts, and information.
• Communicate with customers and technicians, follow up as needed, and coordinate with other departments to complete repairs and support customer satisfaction.
• Schedule planned maintenance with customers.
• Document job information in service and invoicing software and complete applicable forms, billing, reports, logs, and records.
• Prepare and maintain accurate department records and data.
• Enter orders into company systems, source materials, create purchase orders, and track and receive inventory.
• Assist with accounts payable and accounts receivable duties.
• Schedule sales appointments and work with the Service and Office Manager.
• Work with the Service Manager to communicate unusual circumstances or requests for additional assistance to the service department.
• Ensure quoted repair details, including scope of work, allotted time, and equipment required, are communicated before dispatching a technician.
• Monitor technicians’ work in progress to promote timely job completion and accurate customer invoicing.
• Maintain vehicle maintenance documentation.
• Load and unload trucks using material-handling equipment.
• Process and package goods efficiently.
• Organize, stock, and maintain inventories; order parts for warehouse stock.
• Optimize warehouse space and maintain shop appearance.
• Enter orders into the company computer system.
• Perform other duties as assigned by the department manager.

Benefits

• Competitive pay, with potential quarterly bonus incentives.
• Full benefits package starting on day one, including medical, dental, vision, a 401(k) with match, company-paid life insurance, and disability coverage.
• PTO and paid holidays.
• Training and mentoring from industry experts.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED