Service Coordinator

Quinn Company•Bakersfield, CA

4d•$21 - $26•Onsite

About The Position

Quinn Company, a Caterpillar dealership, is hiring a Service Coordinator in Bakersfield, California. The company sells, services, and rents construction, agricultural, and material handling equipment, as well as diesel and natural gas engines. The Service Coordinator is primarily responsible for communicating with customers and technicians, staying current on job status, and providing daily status updates to customers. The role coordinates service work, work orders, parts, estimates, invoicing, and customer payment and collection matters. The starting wage is $21.30–$26.00, depending on experience and education. The position may be assigned to provide services outside normal working hours during the week or on weekends when unexpected needs arise.

Requirements

High school diploma or GED, and 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
Proficiency with MS Office software, such as Excel and Word.

Nice To Haves

Customer service experience preferred.

Responsibilities

Coordinate dispatch of field or shop technicians to work locations.
Reconcile technician time in Kronos against DBS.
Review work in process and update changes as they occur.
Maintain and expedite work orders and coordinate workflow.
Communicate work order status with the Customer Service Communicator.
Respond to service and assistance requests and meet commitments.
Work professionally with customers to meet their needs and obtain a positive NPS score.
Communicate professionally with internal customers.
Order Caterpillar parts for customer jobs.
Quote and source parts from external vendors.
Manage and analyze the work-in-progress process and report; identify warranty issues or when another department or outside vendor should perform repairs or upgrades.
Provide customers with time-and-material estimates as needed.
Authorize technicians to purchase parts from outside vendors, with or without a Quinn purchase order.
Obtain methods of payment, including cash transactions.
Maintain work orders and invoicing while meeting benchmarks for last day of labor to invoice and WIP turns.
Manage work order collection issues and proactively respond to prevent write-offs.
Use general Machine and Weld Shop Product Support knowledge.
Support service requirements at all branches as needed.
Perform other duties assigned by management, including services outside normal working hours during the week or on weekends when unexpected needs arise.
Demonstrate alignment with Quinn Company’s performance-driven culture and values of Integrity, Teamwork, Respect, Quality, and Service.