Service Coordinator

Flow Control Group•Lynchburg, VA

4d•Onsite

About The Position

Lewis Systems & Service is a provider of air compressors, offering sales, installation, maintenance, repairs, and system upgrades. The Service Coordinator serves as an ambassador for the company and helps maintain the flow and objectives of the service department. The role answers service calls and emails and schedules service jobs for technicians, working with the service manager to support efficiency and accuracy. The position is based primarily in an office at the company site, with some interaction with a warehouse and shipping environment. It is full-time, Monday through Friday, with occasional evening and weekend work as job duties demand. The listed pay range is USD $19.24 to $24.04 per hour.

Requirements

High school diploma or GED.
At least 2 years of experience in a mechanical environment.
Valid driver’s license and reliable transportation.
Strong problem-solving skills.
Ability to maintain composure in a fast-paced environment.
Strong customer service and consultative skills.
Ability to work in a team environment.
Strong work ethic.
Excellent verbal and written communication skills, including the ability to communicate clearly with customers.
Excellent organizational skills and attention to detail.
Excellent time management skills and proven ability to meet deadlines.
Proficiency with Microsoft Office Suite or related software.
Positive attitude and desire to grow an existing sales and service business.

Nice To Haves

Technical or mechanical background.
Military background.

Responsibilities

Answer customer calls and emails.
Resolve customer issues and inquiries.
Create estimates for maintenance and service repairs.
Schedule technicians to complete open work orders.
Generate work orders and dispatch them to technicians.
Invoice completed work orders.
Follow up on repair part orders.
Perform other duties as assigned.

Benefits

Broad-based employee ownership program.
Medical, dental, and vision coverage.
Competitive 401(k) matching.
Paid time off.
Paid holidays.
Parental leave.
Wellness resources.
Employee referral programs.
Financial wellbeing resources that may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.
Access to FCG University learning courses.
Career advancement opportunities, cross-functional experience, mentorship, and professional development.