Home Service Program Case Coordinator (UMP)
About The Position
The Division of Rehabilitation Services (DRS) is seeking a self-motivated, detail-oriented Rehabilitation Case Coordinator with strong communication skills. The coordinator works with counselors and the case management system to determine daily priorities for customer service delivery. The position collects, reviews, and processes Individual Provider (IP) timesheets, vendor bills, and payments; triages and prioritizes incoming correspondence and customer contacts; and helps applicants, program participants, family members, guardians, caregivers, vendors, and referring agencies understand Home Services Program rules, policies, eligibility criteria, and other program matters. The role includes frequent coordination with Home Services Program staff and a supervisor. The Division’s mission is to assist people with disabilities in achieving employment, education, and independent-living goals. The position demonstrates commitment to diversity, equity, accessibility, and racial justice.
Requirements
- Knowledge, skill, and mental development equivalent to completion of four years of high school.
- Two years of clerical-related experience demonstrating working-level proficiency and accuracy in keyboarding functions.
- Travel as part of the duties, including overnight stays.
Responsibilities
- Serve as a Home Services Program Case Coordinator.
- Collect, review, and process Individual Provider (IP) timesheets twice monthly.
- Assist applicants, program participants, family members, guardians, caregivers, vendors, and referring agencies in understanding program rules, policies, eligibility criteria, and other aspects of the Home Services Program.
- Triage and prioritize incoming mail, email, phone calls, voicemail, and drop-in customers.
- Meet frequently with Home Services Program staff and/or a supervisor to plan or discuss general casework activities.
- Perform other duties as required or assigned that are reasonably within the scope of the listed duties.
Benefits
- Pension program
- Competitive group insurance benefits, including health, life, dental, and vision insurance
- 3 paid personal business days annually
- 12 paid sick days annually, with unused sick days carrying over from year to year
- 10–25 days of paid vacation annually, with 10 days in the first year of employment
- 13 paid holidays annually, and 14 in even-numbered years
- Flexible work schedules when available and dependent on the position
- 12 weeks of paid parental leave
- Deferred Compensation Program, a supplemental retirement plan
- Optional pre-tax Medical Care Assistance Plan (MCAP) and Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill training/apprenticeship benefits eligibility for qualifying veterans
- Commuter Savings Program (Chicago only)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
