Home Service Program Case Coordinator (UMP)
About The Position
The Division of Rehabilitation Services (DRS), within the Illinois Department of Human Services, is hiring a Rehabilitation Case Coordinator for the Home Services Program. The division assists people with disabilities in achieving goals related to employment, education, and independent living. The coordinator works with counselors and the case management system to determine daily customer-service priorities. The role processes Individual Provider time sheets, vendor bills, and payments; handles incoming communications and drop-in customers; and helps applicants, participants, family members, caregivers, vendors, and referring agencies understand Home Services Program rules, policies, eligibility criteria, and other program details. The position contributes to an inclusive working environment and demonstrates commitment to diversity, equity, accessibility, and racial justice. The role is based at the Joliet headquarters, with reporting to headquarters as operational needs require. The work schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Travel, including overnight stays, is required. This is a full-time salaried union position in the Upward Mobility Program.
Requirements
- Knowledge, skill, and mental development equivalent to completion of four years of high school.
- Two years of clerical-related experience demonstrating working-level proficiency and accuracy in keyboarding functions.
- Qualifying state employees in the Upward Mobility Program may complete combinations of specified proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated class requirements.
Responsibilities
- Serve as a Home Services Program Case Coordinator.
- Collect, review, and process Individual Provider time sheets bi-monthly.
- Assist applicants, program participants, family members, guardians, caregivers, vendors, and referring agencies in understanding program rules, policies, eligibility criteria, and other aspects of the Home Services Program.
- Triage and prioritize incoming mail, email, phone calls, voicemail, and drop-in customers.
- Meet frequently with Home Services Program staff and/or a supervisor to plan or discuss general casework activities.
- Perform other duties as required or assigned that are reasonably within the scope of the listed duties.
- Travel in the performance of duties, including overnight stays.
Benefits
- Pension program
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Three paid personal business days annually
- Twelve paid sick days annually, with carryover from year to year
- 10–25 days of paid vacation annually, including 10 days in the first year of employment
- 13 paid holidays annually, and 14 in even-numbered years
- 12 weeks of paid parental leave
- Deferred Compensation Program supplemental retirement plan
- Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill training/apprenticeship benefits eligibility for qualifying veterans
- Flexible work schedules when available and dependent on position
- Commuter Savings Program for Chicago only
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
