Case Manager (Service Coordinator)

Chesterfield County • Chesterfield, VA

5d

About The Position

Mental Health Support Services (MHSS), the provider of mental health, developmental disabilities, and substance use disorder services for children and adults in Chesterfield County, is seeking a Service Coordinator for its Service Coordination program. The role supports children and adults with intellectual and developmental disabilities in reaching their goals through a holistic approach that includes their families and communities.

The Service Coordinator connects individuals with community services, advocates for their rights and support needs, conducts comprehensive assessments, and develops personalized service plans. The position also provides ongoing support and education to individuals and families about available services and system navigation, while maintaining casework documentation. The position is part of an approved Career Development Plan, which offers career progression opportunities and salary incentives as funding permits, based on performance, qualifications, and experience.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The work location is Mental Health Support Services.

Requirements

• Bachelor’s degree in a human services field, such as psychology, sociology, or rehabilitation counseling, or a related field; two years of experience in a human services field; or an equivalent combination of training and experience.
• Working knowledge of case management methods, practices, and procedures.
• Ability to interview clients to identify deficiencies in personal, social, economic, and health needs.
• Ability to work in a multidisciplinary team environment providing treatment and rehabilitation services.
• Ability to communicate effectively orally and in writing.
• Ability to operate a personal computer, related software, and standard office equipment.
• Ability to develop and maintain effective working relationships with internal and external customers.
• Current valid driver’s license and good driving record. Under the Virginia DMV point system, records must not show six or more demerit points within the 24 months before the anticipated hire date or one major violation of six demerit points within the preceding 36 months.
• Applicants with out-of-state driving records must obtain and present those records at interview. Records must show at least three years of history and be dated within 30 days of the interview.
• Pre-employment drug testing, FBI criminal background check, and education/degree verification are required.

Nice To Haves

• Two years of direct service to individuals with intellectual disability (ID) and developmental disability (DD) diagnoses.
• Qualified Developmental Disabilities Professional (QDDP) designation.
• Written and verbal fluency in both English and Spanish.
• Knowledge of developmental disabilities, their impacts, and best practices for support, including the Developmental Disability (DD) Waiver System.
• Experience with an electronic health record.

Responsibilities

• Connect individuals with intellectual and developmental disabilities to community services and monitor those services.
• Advocate for individuals to ensure their rights are upheld and they receive the services and supports they need.
• Conduct comprehensive assessments to understand individuals’ needs and strengths.
• Develop personalized service plans outlining goals and necessary supports.
• Provide ongoing support to individuals and families, including education about available services and strategies for navigating the system.
• Prepare and maintain casework documentation, including case histories, assessments, treatment plans, progress notes, and correspondence.
• Perform other work as required.

Benefits

• Career progression opportunities and salary incentives through an approved Career Development Plan, as funding permits and based on performance, qualifications, and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level