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A strong Case Manager resume should emphasize the ability to develop and implement effective care plans, collaborate with healthcare professionals, and connect clients to community resources. Highlighting your experience in crisis intervention, client advocacy, and maintaining relationships with community partners will showcase your ability to improve client satisfaction and resource utilization. Additionally, showcasing your skills in monitoring client progress, educating clients and families, and participating in team meetings will demonstrate your commitment to successful case outcomes and team collaboration.
Experienced Case Manager with 4 years of success in developing and implementing care plans, connecting clients to community resources, and providing crisis intervention. Proven track record in achieving a 40% decrease in hospital readmissions and emergency room visits, as well as a 35% increase in successful resource utilization. Skilled in client advocacy, team collaboration, and maintaining relationships with community partners.
03/2022 – Present
Compassionate Care Solutions.
- Developed and implemented a new care plan system, resulting in a 25% increase in client satisfaction and a 20% decrease in care plan modification requests.
- Collaborated with healthcare professionals to connect clients to community resources and support services, resulting in a 30% increase in successful resource utilization.
- Provided crisis intervention and support to clients, resulting in a 40% decrease in hospital readmissions and emergency room visits.
Social Services Coordinator.
03/2020 – 03/2022
Community Connections, Inc.
- Coordinated services and resources for clients, resulting in a 15% increase in successful service utilization and a 10% decrease in service duplication.
- Advocated for clients and their families, resulting in a 25% increase in client empowerment and a 15% increase in family satisfaction.
- Developed and maintained relationships with community partners, resulting in a 20% increase in community resource availability and utilization.
Entry-Level Case Manager
03/2019 – 03/2020
New Horizons Care Services.
- Monitored client progress and adjusted care plans as needed, resulting in a 30% increase in client goal achievement and a 25% decrease in care plan modification requests.
- Educated clients and families on available resources, resulting in a 35% increase in successful resource utilization and a 20% increase in client empowerment.
- Participated in case reviews and team meetings, resulting in a 20% increase in team collaboration and a 15% increase in successful case outcomes.
SKILLS & COMPETENCIES
- Care plan development and implementation
- Crisis intervention and support
- Service coordination and resource management
- Client advocacy and empowerment
- Relationship building with community partners
- Client progress monitoring and adjustment
- Resource education for clients and families
- Team collaboration and communication
- Case review and analysis
- Time management and organization
- Cultural competence and sensitivity
- Problem-solving and critical thinking
- Active listening and empathy
- Written and verbal communication
- Conflict resolution and mediation
COURSES / CERTIFICATIONS
Certified Case Manager (CCM)
Commission for Case Manager Certification (CCMC)
Certified Rehabilitation Counselor (CRC)
Commission on Rehabilitation Counselor Certification (CRCC)
Certified Social Work Case Manager (C-SWCM)
National Association of Social Workers (NASW)
Bachelor of Social Work
2016 - 2020