Service Coordinator/Case Manager
About The Position
Kern Regional Center is a private, nonprofit regional center contracted by the State of California through the Department of Developmental Services to coordinate community-based services and supports for people with developmental disabilities and their families. It serves more than 10,000 individuals across Kern, Inyo, and Mono Counties. The Service Coordinator/Case Manager provides service coordination, advocacy, and service arrangement for consumers and families. The role develops and implements consumers’ Individual Program Plans (IPPs), Person Centered Plans (PCPs), progress reports, and annual reviews for consumers in traditional and/or Self-Determination Program services. The position may also conduct follow-ups, reassessments, and periodic reviews of consumer progress and program effectiveness; identify community resources and provide information and referrals; initiate purchases of vendored services; and monitor service delivery. The coordinator keeps current with state and federal regulations, agency policies and procedures, and guidelines related to consumer services.
Requirements
- Bachelor of Arts or Bachelor of Science degree, preferably in human services or a human behavioral science field such as social work, psychology, sociology, guidance and counseling, criminal justice, or child development.
- Two years of experience working with people with developmental disabilities or appropriate experience.
- Strong attention to detail and organizational skills.
- Strong general computer skills, including proficiency with word-processing, spreadsheet, presentation, and industry-specific software.
- Strong written and verbal communication skills.
- Ability to provide timely, responsive customer service and communicate respectfully and effectively in person, by phone, email, or in writing.
- Valid driver’s license, DMV printout, and reliable transportation.
Nice To Haves
- Spanish/English bilingual fluency is highly desirable.
Responsibilities
- Provide overall service coordination, advocacy, and service arrangement for consumers and families.
- Develop and implement consumers’ Individual Program Plans (IPPs), Person Centered Plans (PCPs), progress reports, and annual reviews.
- Provide follow-up, reassessments, and periodic reviews of consumer progress and program effectiveness, as needed.
- Seek community resources and provide information and referrals.
- Initiate purchases of vendored services and monitor service delivery.
- Keep abreast of state and federal regulations, agency policies and procedures, and guidelines related to consumer services.
Benefits
- Health, dental, and vision plans for employees and their dependents.
- Paid time off.
- Life, accidental death and dismemberment (AD&D), and long-term disability plans.
- Flexible Spending Account (FSA).
- Various voluntary insurance and retirement plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
