Case Manager/Service Coordinator- Biddeford, ME

Care Lync • Saco, ME

21h

About The Position

Care Lync provides Support Coordination, also called Service Coordination or Case Management, for adults and seniors with intellectual, developmental, and physical disabilities, Autism Spectrum Disorder, and people enrolled in the Department of Human Services Medicaid Waiver Program. The Service Coordinator helps participants navigate and secure services that support housing, medical care, community engagement, dignity, safety, and independence.

The role involves person-centered assessment, Individual Support Plan development and monitoring, advocacy, service coordination, and maintaining compliant documentation. Coordinators work independently and travel to meet participants in their homes and communities. Care Lync offers structured training, mentorship, ongoing professional development, and opportunities for career advancement into supervisory or program management roles.

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Strong organizational, communication, and advocacy skills.
• Ability to work independently and travel up to 50% to meet participants in their homes and communities.
• Valid driver’s license and auto insurance.
• Reliable transportation.
• Commitment to maintaining required certifications and state clearances.

Responsibilities

• Conduct person-centered assessments to identify participants’ needs, preferences, and life goals.
• Develop, implement, and regularly update Individual Support Plans (ISPs).
• Support participants’ choice and advocacy, helping them make informed decisions about providers and care options.
• Coordinate with medical professionals, behavioral specialists, family members, and community resources.
• Monitor and evaluate services to ensure participants’ safety, satisfaction, and progress toward independence.
• Help people with disabilities and members of the aging population access needed community resources.
• Maintain documentation, confidentiality, and compliance with program and ethical standards.
• Participate in ongoing training and professional development.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Paid time off.
• Ongoing training programs.
• Structured training and ongoing mentorship.
• Opportunities for career growth and advancement into supervisory or program management roles.

What This Job Offers

• Job Type: Full-time