Case Manager/Service Coordinator - Augusta, ME

Care Lync•Augusta, ME

9d•$50,000 - $60,000

About The Position

Care Lync is a social services agency that provides Support Coordination, Service Coordination, and Case Management to adults with intellectual, developmental, and physical disabilities and autism spectrum disorder who are enrolled in the Department of Human Services Medicaid Waiver Program. The role provides case management for assigned clients, including developing individualized care management plans, coordinating and brokering services, and monitoring and evaluating clinical outcomes to help ensure that services are professional, comprehensive, and cost-effective. The coordinator helps participants locate, coordinate, and monitor services and supports through the development and implementation of an Individual Support Plan (ISP). The position assists participants in identifying and communicating their requests and needs, which may involve housing, medical, social, vocational, and other community services. The role includes travel to participants as needed, stated as 50% travel.

Requirements

Bachelor’s degree (BS/BA) in related coursework.
Experience with Microsoft Office and state-maintained databases.
Maintain proficiency in company-sponsored training and certifications.
Maintain state-related clearances.
Successfully complete and maintain training courses required or amended by program regulations.
Valid driver’s license, personal vehicle insurance coverage for liability, and current vehicle registration.

Responsibilities

Complete assessments to identify each participant’s needs and preferences for service delivery.
Develop a Person-Centered Service Plan for each participant and modify it at least annually or when there is a significant medical or social change.
Provide information that enables participants to make fully informed choices of providers.
Ensure the Behavioral Support Plan and Crisis Plan, when applicable, are consistent with the ISP.
Immediately report incidents of participant abuse, neglect, or exploitation to a supervisor or director.
Coordinate with individuals and entities involved in participants’ physical or behavioral care, including other care coordinators, to support seamless coordination of physical, behavioral, and support services.
Research and develop alternative solutions to participants’ needs.
Maintain confidentiality of sensitive materials and private health information.
Attend required trainings and recertification classes.
Confer regularly with supervisors or directors regarding participant needs, abilities, learning levels, and physical limitations.
Travel to participants as needed; the posting specifies 50% travel.
Maintain current driver’s license, personal vehicle liability insurance, and vehicle registration, with copies on file; promptly inform a supervisor of changes to insurance, registration, or license status.