Case Manager/Service Coordinator - Augusta, ME
About The Position
Care Lync is a social services agency providing Support Coordination, Service Coordination, and Case Management to adults with intellectual, developmental, and physical disabilities and Autism Spectrum Disorder who are enrolled in the Department of Human Services Medicaid Waiver Program. Support Coordinators help adults navigate, understand, and secure services that support independent living at home and in the community. The Support Coordinator / Service Coordinator / Case Manager provides case management for clients assigned to the consolidated care team. The role develops individualized care management plans, coordinates and brokers services to implement those plans, and monitors and evaluates clinical outcomes to ensure services are professional, comprehensive, and cost-effective. The coordinator helps locate, coordinate, and monitor services and supports through development and implementation of the Individual Support Plan (ISP), and helps participants identify and communicate their requests and needs, including needs related to housing, medical care, social and vocational services, and other community services.
Requirements
- BS/BA degree in related coursework.
- Experience with Microsoft Office and state-maintained databases.
- Maintain proficiency in company-sponsored training and certifications.
- Maintain CPR/First Aid certification and updated state-related clearances.
- Successfully complete and maintain training courses required or amended by program regulations.
- Valid driver’s license, personal vehicle insurance coverage for liability, and current vehicle registration; copies must be maintained on file with Care Lync.
Responsibilities
- Complete assessments to identify each participant’s needs and preferences for service delivery.
- Develop a Person-Centered Service Plan for each participant and modify it at least annually or when there is a significant medical or social change.
- Provide information to help participants make fully informed choices about providers.
- Ensure the Behavioral Support Plan and Crisis Plan, when applicable, are consistent with the ISP.
- Immediately report incidents of participant abuse, neglect, or exploitation to the supervisor or director.
- Coordinate with individuals and entities involved in participants’ physical or behavioral care, including other care coordinators, to support seamless coordination of physical, behavioral, and support services.
- Research and develop alternative solutions to participants’ needs.
- Maintain confidentiality of sensitive materials and each individual’s private health information.
- Attend required trainings and recertification classes.
- Confer regularly with supervisors or directors regarding participants’ needs, abilities, learning levels, and physical limitations.
- Travel to participants as needed; the posting specifies 50% travel.
- Inform the supervisor immediately of changes to auto insurance agency or policy, vehicle registration, or driver’s license status.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Cooperative, rewarding family environment
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What This Job Offers
Job Type
Full-time
