Service Coordinator

Siteworx•Lebanon, OH

About The Position

SiteWORX is a Total Site Development Company located in Lebanon, Ohio, specializing in mass excavation, underground utilities, and concrete for large residential, commercial, and public construction projects. The Service Coordinator supports efficient field operations by receiving service requests, scheduling and dispatching technicians, communicating with team members, and maintaining accurate service documentation. The role is a central point of contact among technicians, vendors, and internal teams for the company’s heavy equipment, light-duty on-road, and heavy-duty on-road fleet, helping ensure work is completed safely, promptly, and efficiently. The position primarily works in an office or service operations environment and regularly communicates by phone, email, and computer. Occasional visits to shop, warehouse, or jobsite locations may involve exposure to noise, moving equipment, weather conditions, or other operational hazards. The coordinator also provides administrative support to the Service Manager and assists with other service department priorities as assigned. SiteWORX describes itself as a repeatedly recognized fast-growing company in Cincinnati and Dayton and one of Cincinnati’s largest contractors. The company offers a new state-of-the-art facility and a casual dress environment.

Requirements

High school diploma or equivalent required.
Valid driver’s license.
Customer service and relationship management skills.
Planning, scheduling, and prioritization skills.
Accountability and follow-through.
Teamwork and cross-functional coordination skills.
Problem-solving and sound decision-making.
Accuracy, urgency, and attention to detail.
Adaptability and composure under changing conditions.
Passion for the construction industry and the work.
Reliability, including good attendance and willingness to do what is needed to keep up with the schedule.
Strong organizational skills and ability to manage multiple priorities in a fast-paced setting.
Clear, professional verbal and written communication skills.
Proficiency with Microsoft Office and ability to learn dispatch, work order, customer relationship management, or enterprise resource planning systems.
Ability to read and accurately process service documentation, schedules, purchase orders, and basic billing information.
Sound judgment, attention to detail, and a customer-focused approach to problem-solving.

Nice To Haves

Associate degree or relevant technical or business coursework preferred.
One to three years of experience in service coordination, dispatch, customer service, field operations, construction, maintenance, or a related environment preferred.

Responsibilities

Receive, document, prioritize, and respond to service requests by phone, email, or service management system.
Schedule and dispatch service technicians according to urgency, location, skill requirements, availability, and commitments.
Communicate service details, estimated arrival times, delays, scope changes, and status updates to team members.
Create, update, and close work orders, ensuring labor, parts, equipment, notes, approvals, and supporting documentation are complete and accurate.
Coordinate parts, materials, vendors, and other resources needed to complete service work.
Monitor open work orders and follow up with technicians and field management to keep work progressing toward completion.
Support technicians with information, site access requirements, service history, technical documents, and other job-related information.
Review completed work orders for accuracy and submit required documentation for internal or warranty processing.
Maintain accurate vendor, equipment, site, and service records in company systems.
Assist with preventive maintenance scheduling, inspections, and warranty work.
Help resolve concerns by gathering facts, coordinating next steps, and escalating issues when appropriate.
Follow company safety, quality, confidentiality, and recordkeeping requirements.
Provide administrative support to the Service Manager and assist with other service department priorities as assigned.