Service Coordinator-SPOE

Central Jersey Family Health Consortium Inc•North Brunswick, NJ

About The Position

Responsible for ensuring children and families receive timely, high-quality referrals and evaluation, assessment, and eligibility determination, with accurate documentation. The coordinator serves as the child’s initial service coordinator during the referral and evaluation process, maintains referral and child records, and coordinates evaluation and assessment activities with families and relevant teams. The position also supports families through eligibility decisions and, as appropriate, transition, referral, or follow-up activities. The role requires professional communication and collaboration with families, health care professionals, NJ DCP&P personnel, and TET. The coordinator explains families’ rights and the differences between Part C and Part B or IDEA, maintains confidentiality, applies state eligibility criteria, and ensures documentation and timelines meet agency and DOH requirements. The position has no unusual work conditions. Office noise is moderate, and professional or business attire is required. Employees occasionally attend meetings at external locations and are exposed to outdoor weather conditions. The role requires frequent typing and occasional lifting of materials or equipment weighing up to 20 pounds. Reimbursable local and statewide travel using a personal vehicle is required.

Requirements

Meet one of the NJEIS Personnel Standards for a professional-level early intervention personnel position.
Bachelor’s degree or higher from an accredited institution in a related health, child development, social work, human service, or education field.
Minimum of one year of documented professional experience working with children and families in a counseling, supporting, or case management role.
Computer proficiency, including Microsoft programs.
Strong interpersonal, oral, and written communication skills.
Valid driver’s license and proof of ongoing automobile insurance coverage.
Ability to travel locally and statewide using a personal vehicle.

Nice To Haves

Documented professional experience preferably with children from birth to five years of age and their families.
Knowledge and experience in nonprofit, maternal and child health, and education fields are strongly preferred.
Bilingual English/Spanish skills are preferred.

Responsibilities

Serve as the child’s initial service coordinator during the referral and evaluation process.
Obtain System Point of Entry (SPOE) referrals and family contact information.
Conduct professional interviews with families and others by phone.
Inform families about differences in rights, entitlements, rules, regulations, and funding between Part C and Part B or IDEA.
Demonstrate a family-centered philosophy and maintain confidentiality, explaining families’ confidentiality rights throughout enrollment in early intervention.
Initiate communication and collaboration, as appropriate, with medical and health care professionals and NJ DCP&P personnel to promote coordinated care.
Enter SPOE data using the state referral form and follow specific procedures.
Maintain child records and data collection according to agency standards.
Apply state eligibility criteria and interpret information for families and the team.
Maintain appropriate paperwork and activities with accurate and complete documentation.
Ensure families receive appropriate documentation, including welcome packets and eligible or ineligible packets following evaluation.
Implement county and regional procedures for referral to TET.
Coordinate with TET on evaluation and assessment scheduling, prior written notice, consent, and related documentation.
Manage county-based spreadsheets.
Ensure timelines are met according to DOH criteria.
Review evaluation paperwork for completeness and accuracy.
Coordinate and facilitate transition to the appropriate SCU if the child is eligible.
If a child is ineligible, provide appropriate resources or transition/exit support, including referral, support, or follow-up activities as appropriate.
Interact appropriately with families facing mental illness, abuse, chronic illness, developmental disabilities, or other environmental influences that may affect participation in early intervention.
Perform other duties as assigned.