Retail Regional Manager
Citizens Financial Group • White Plains, NY2d
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Retail Regional Manager
Citizens Financial Group•White Plains, NY
About The Position
The Retail Regional Manager bridges retail strategic objectives to branch behaviors and deliverables, helping achieve business results through people. The role serves as a primary coach and advisor to branch staff, ensuring business processes and a branded customer experience are implemented consistently. The manager drives branch performance, sales growth, and customer satisfaction through visible leadership, performance management, partnerships, prioritization, planning, and problem resolution. As a brand ambassador, the manager represents the organization in the community and cultivates referral and prospecting opportunities. The manager is responsible for developing high-performing teams, growing the business, achieving scorecard metrics, and maintaining operational integrity through in-branch coaching routines. The role translates regional priorities into branch activities, sets expectations, holds colleagues accountable, diagnoses issues, and follows up on plans to resolve them. It also involves engaging key partners to support collaboration, business growth, and customer satisfaction. As P&L responsibilities are assumed and the span of control widens, expectations include profitable business and P&L management as well as effective remote management. The position requires regular travel within the assigned region and a flexible schedule aligned with business needs.
Requirements
- At least 5 years of progressive retail banking leadership experience, including multi-branch oversight and team management.
- Demonstrated success driving sales performance, revenue growth, and customer acquisition across a region or market.
- Ability to coach, develop, and lead high-performing teams, with a strong focus on talent development and succession planning.
- Strong understanding of consumer banking products, services, and regulatory and compliance requirements.
- Experience using data and performance metrics to drive business decisions and improve branch productivity.
- Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization.
- Bachelor’s degree in Business, Finance, or a related field, or equivalent work experience.
- Availability for a flexible schedule aligned with business needs, including early mornings, evenings, and occasional weekends.
Nice To Haves
- At least 5 years of banking or financial services leadership experience with direct P&L responsibility.
- Prior experience managing a geographically dispersed team or a large market or region.
- Strong background in sales management, including outbound prospecting and community engagement strategies.
- Demonstrated success improving customer experience scores and deepening client relationships.
- Experience with talent acquisition, workforce planning, and building diverse, inclusive teams.
Responsibilities
- Coach branch managers to become stronger coaches and leaders who consistently deliver an exceptional customer experience while following prescribed processes.
- Grow the business, achieve scorecard metrics, and ensure operational integrity through prescribed in-branch coaching sessions.
- Translate business and regional priorities into branch activities.
- Set clear expectations and hold colleagues accountable.
- Diagnose issues quickly, develop plans to drive results, and follow up to ensure issues are resolved.
- Engage key partners through defined partnership routines to foster collaboration, business growth, and customer satisfaction.
- Build and develop high-performing teams by hiring the right talent, coaching performance, and supporting long-term development.
- Engage and inspire colleagues to meet customer commitments and provide a consistent branded customer experience.
- Assume increasing responsibility for growing a profitable business and managing the P&L.
- Adapt remote management capabilities as the span of control widens.
- Represent the brand in the community and cultivate referral and prospecting opportunities.
- Travel within the assigned region to support branch teams, client engagement, and community involvement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
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