Regional Office Manager

Encore Rehabilitation•Madison, WI

About The Position

The Regional Office Manager is a non-licensed worker who has completed an on-the-job training program. The role helps facilitate efficient operations of front offices in a designated region and ensures that each facility follows Encore’s policies and procedures. The manager assists the Regional Vice President and Clinical Directors with supervision of general office operations and personnel at each facility in the region. The position reviews front office operations, supports staff training and coverage, conducts facility audits, oversees accounts receivable and co-pay sheets, and assists with end-of-month report generation. It also supports new facility openings, monitors compliance with business policies and procedures, troubleshoots computer issues, and reports audit results, problems, and improvement opportunities to the Director of Reimbursement. The role works as a liaison between the CBO and clinics and monitors progress toward Focus Factor goals.

Requirements

Must have completed the twelfth-grade level of school.
Previous experience in Medical Office Management.
Demonstrated adequate knowledge and understanding of computer operations and software applications.
Must be able to accept responsibility and respect authority.
Must demonstrate good judgment and efficient decision-making skills.
Must be able to work under pressure and accept constructive criticism.
Must maintain the confidentiality of employee files and patient medical records.
Must be able to work with individuals of all ages and backgrounds.
Must be able to communicate effectively with supervisors and staff.

Nice To Haves

Business degree desired.

Responsibilities

Identify and address problems in each facility to support accurate and efficient operations.
Periodically review clerical staff job performance at each location.
Assist with opening and setting up new facilities when necessary, including front-office setup and staff training.
Facilitate training and coverage for clerical staff in clinics.
Conduct regular facility audits and oversee facility accounts receivable and co-pay sheets.
Assist with generation and timely, accurate completion of end-of-month clinic reports.
Review front-office operations across regional facilities and assist Clinical Directors with staff supervision and training.
Assist Clinical Directors with yearly staff evaluations and, when requested, interviews and employee dismissals.
Hold periodic regional training meetings with Clinic Coordinators to improve training and operations.
Meet regularly with Clinical Directors to review facility audit results and accounts receivable reports.
Report meeting findings, audits, problems, unusual findings, and account difficulties to the Director of Reimbursement in written form.
Monitor adherence to Business Office Policies and Procedures, use of current forms, and currency of the Red Manual; report improvement needs and suggest policy changes.
Perform audits to ensure compliance with Encore and Medicare guidelines and distribute audit copies to the Clinical Director, Regional Vice President, and immediate supervisor.
Troubleshoot computer problems and monitor computers for maintenance and compliance with Encore’s computer-use and software-download policy.
Ensure virus protection is working, used, and updated.
Fill in for clinic staff when possible due to illness, vacation, or workload needs, and assist staff with efficient facility operations.
Assist with interviewing, hiring, and discipline of office staff when needed.
Assist Clinical Directors with troubleshooting office problems and facilitating solutions.
Supervise management of daily operations at the home-base location.
Serve as a liaison between the CBO and clinics.
Monitor progress toward Focus Factor goals, address problems preventing clinic achievement of goals, and provide monthly summaries of findings to the Regional Vice President and supervisor.
Perform other duties as assigned by the Director of Reimbursement.