Regional Office Receptionist

State of Illinois•Waukegan, IL

10d•Onsite

About The Position

The Illinois Department of Children and Family Services is seeking an organized, professional, and results-oriented Office Associate to serve as the Regional Office Receptionist at its Waukegan office. The position is fully in office and operates Monday through Friday, 8:30 a.m. to 5:00 p.m. The role includes answering incoming calls, screening callers, greeting visitors, directing walk-ins to appropriate offices and resources, and ordering and distributing forms. Some callers may be hostile. The position is union-represented, and the relevant collective bargaining agreement applies. The agency describes its mission as protecting children by strengthening and supporting families.

Requirements

Knowledge, skills, and mental development equivalent to completion of high school.
Two years of office experience.
Ability to keyboard accurately at 45 words per minute.
Ability to pass a background check.

Responsibilities

Answer incoming calls and screen callers to determine the nature of their requests, including calls from potentially hostile callers.
Greet visitors and direct walk-ins to appropriate offices and resources.
Order and distribute forms from Central Stores.
Perform other duties as required or assigned that are reasonably within the scope of the listed duties.

Benefits

Pension program
Competitive group insurance benefits, including health, life, dental, and vision insurance
3 paid personal business days annually
12 paid sick days annually, with sick days carrying over from year to year
10–25 days of paid vacation annually, with 10 days in the first year of employment
13 paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent on position
12 weeks of paid parental leave
Deferred Compensation Program supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training and apprenticeship benefits eligibility for qualifying veterans
5% salary differential for bilingual positions
Commuter Savings Program (Chicago only)