Regional Office Receptionist
About The Position
The Illinois Department of Children and Family Services is seeking an organized, professional, and results-oriented Office Associate to serve as Regional Office Receptionist. The role is based at the agency's Galesburg, Illinois office and is fully in office. The receptionist answers incoming calls, screens callers, greets visitors, directs walk-ins to appropriate offices and resources, and orders and distributes forms from Central Stores. Some callers may be hostile. Other duties may be assigned when reasonably within the scope of the position. This is a union position subject to the applicable collective bargaining agreement. Applicants must apply electronically through the Illinois jobs website.
Requirements
- Knowledge, skills, and mental development equivalent to completion of high school.
- Two years of office experience.
- Ability to keyboard accurately at 45 words per minute.
- Ability to pass a background check.
Responsibilities
- Answer incoming calls and screen callers to determine the nature of their requests, including calls from potentially hostile callers.
- Greet visitors and direct walk-ins to appropriate offices and resources.
- Order and distribute forms from Central Stores.
- Perform other duties as required or assigned that are reasonably within the scope of the position.
Benefits
- Pension program
- Group health, life, dental, and vision insurance
- Three paid personal business days annually
- Twelve paid sick days annually, with unused sick days carrying over
- Ten to 25 paid vacation days annually, including 10 days in the first year of employment
- Thirteen paid holidays annually, and 14 in even-numbered years
- Paid parental leave of 12 weeks
- Deferred compensation supplemental retirement plan
- Optional pre-tax medical and dependent care assistance plans
- Eligibility for the Federal Public Service Loan Forgiveness Program
- Eligibility for GI Bill training and apprenticeship benefits for qualifying veterans
- Commuter savings program for Chicago employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
