REGIONAL OFFICE RECEPTIONIST

State of Illinois•Waukegan, IL

8d•$4,144 - $5,429•Onsite

About The Position

The Illinois Department of Children and Family Services (DCFS) is seeking an organized, professional, and results-oriented Office Associate to serve as Regional Office Receptionist. The role supports the agency’s work to protect children by strengthening and supporting families. The position is based at the DCFS office at 2133 Belvidere Road, Waukegan, Illinois, and is fully in office. The work schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. This is a union position subject to the applicable collective bargaining agreement. The anticipated starting salary is $4,144 per month, with a full salary range of $4,144 to $5,429 per month. The position is full-time and offers a pension program and a broad benefits package.

Requirements

Knowledge, skill, and mental development equivalent to completion of high school.
Two years of office experience.
Ability to keyboard accurately at 45 words per minute.
Ability to pass a background check.

Responsibilities

Serve as the Regional Office Receptionist.
Answer incoming calls and screen callers to determine the nature of their requests, including calls from potentially hostile callers.
Greet visitors and direct walk-ins to appropriate offices and resources.
Order and distribute forms from Central Stores.
Perform other duties as required or assigned that are reasonably within the scope of the position’s duties.

Benefits

Pension program
Competitive group insurance benefits, including health, life, dental, and vision insurance
Three paid personal business days annually
Twelve paid sick days annually, with unused sick days carrying over from year to year
10–25 days of paid vacation annually, with 10 days in the first year of employment
13 paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent on position
12 weeks of paid parental leave
Deferred Compensation Program, a supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Eligibility for the Federal Public Service Loan Forgiveness Program
Eligibility for GI Bill training and apprenticeship benefits for qualifying veterans
Commuter Savings Program for Chicago employees