Operations - Regional Operations Manager

Continental Battery Systems • New York, NY

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About The Position

Continental Battery Systems is seeking an energetic, customer-focused Regional Operations Manager to contribute to the business and support customer service across a fast-paced organization. The role focuses on delivering a high-quality customer experience while increasing profitable sales of company products and services. It involves frequent regional and overnight travel to client sites, branch locations, and customer meetings. Hours are daytime, Monday through Friday, with occasional weekends if needed.

Requirements

• Energetic, customer-focused, and determined to add value in a fast-paced organization.
• Ability to travel frequently within the region and overnight to client sites, branch locations, and customer meetings.
• Ability to work daytime hours Monday through Friday and occasional weekends if needed.

Responsibilities

• Deliver a high-quality customer experience while increasing profitable sales of company products and services.
• Create and maintain strong client relationships and customer promoters.
• Complete administrative work necessary to support the safety of branch personnel.
• Maintain close business relationships with the top 20% of clients.
• Record daily customer-related activity and call reports in the CRM, including information about quotes, orders, and customer or vendor relationship issues.
• Pursue and maintain preferred vendor status with clients.
• Learn the company’s products and educate customers about products that meet their needs.
• Identify opportunities to help customers by expanding their use of company products and services.
• Deliver sales presentations suited to executive-level and service-level audiences.
• Maintain and replenish customer consignment products, as applicable.
• Coordinate with branch managers to implement improvement processes.
• Meet regularly with the Vice President to discuss measurable, achievable sales objectives.
• Maintain accurate documentation of customer transactions and compile accurate reports.
• Maintain positive customer relationships while ensuring timely payment collection for orders.
• Provide sales reports.
• Train other personnel or prospects on mastered job processes, techniques, and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Substantial 401(k) match
• Robust voluntary benefits package
• PTO
• Paid holidays
• Employee product discounts
• Training and resources for employee development
• Opportunities for professional development and career progression

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed