Regional Operations Manager

Ridgeline Roofing & Restoration LLC • Charlotte, IA

1d • $140,000 - $200,000

About The Position

Signature Exteriors, part of Ridgeline Roofing & Restoration, is seeking a high-performing Regional Operations Manager to lead, operate, and grow its Charlotte and Greenville roofing and exterior remodeling business. The role has overall responsibility for the business’s financial performance, operations, sales performance, team development, customer experience, culture, and growth. The manager will lead the leadership team, including the Sales Manager and Production Manager, set clear business objectives, establish accountability, and coordinate the organization’s departments to achieve sustainable growth and profitability.

The position owns the regional organic growth strategy and P&L performance, develops market presence and revenue opportunities across roofing, siding, gutters, and complementary services, and ensures sales and production capacity align with business goals. The manager will build and develop leaders and employees, strengthen customer experience and brand reputation, and implement scalable systems, processes, and performance reporting. The position may be based in Charlotte or Greenville, with Charlotte serving as the home office; regular travel between the two markets is expected.

Requirements

• Proven experience as a Regional Operations Manager, General Manager, Branch Manager, or in a senior business leadership position.
• Demonstrated success growing a business organically and improving financial performance.
• Experience managing or having direct accountability for a P&L.
• Strong financial acumen, including understanding of revenue, gross profit, operating expenses, and profitability.
• Proven ability to lead managers and build high-performing teams.
• Experience overseeing multiple departments, ideally including sales and production.
• Understanding of roofing and exterior remodeling business models, including retail and insurance restoration.
• Ability to build scalable processes and systems while maintaining strong operational execution.
• Entrepreneurial mindset with ownership, urgency, and accountability.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Willingness to travel regularly between Charlotte and Greenville.
• Valid driver's license and ability to meet company driving requirements.

Nice To Haves

• Experience in roofing, siding, exterior remodeling, construction, restoration, or a related home services industry.
• Experience managing a regional business, branch, or multiple locations.
• Previous P&L ownership or direct responsibility for business financial performance.
• Experience growing a roofing, restoration, construction, or home services business organically.
• Experience developing sales teams, referral networks, and local market growth strategies.
• Knowledge of retail roofing and insurance restoration business models.
• Familiarity with AccuLynx or comparable construction management software.
• Spanish communication skills.

Responsibilities

• Take overall responsibility for the Signature Exteriors business across Charlotte and Greenville, including financial performance, operations, sales performance, team development, and customer experience.
• Lead and develop the Sales Manager and Production Manager, setting expectations, goals, and accountability.
• Translate company vision and strategic objectives into business plans and measurable results.
• Establish a leadership cadence through management meetings, performance reviews, forecasting, and business planning.
• Coordinate sales, production, administration, and customer service as a cohesive organization.
• Identify opportunities to improve organizational structure, staffing, systems, and processes.
• Serve as the primary operational leader and brand ambassador in both markets.
• Own and drive organic growth, market share, brand awareness, revenue, and profitability strategies.
• Work with the Sales Manager to improve sales execution, lead conversion, average ticket size, referrals, and sales productivity.
• Identify growth opportunities across roofing, siding, gutters, and complementary exterior remodeling services.
• Build relationships with homeowners, referral partners, suppliers, insurance professionals, and other strategic contacts.
• Strengthen the brand through customer experience, local market presence, reputation management, and community engagement.
• Identify opportunities to expand service offerings, develop revenue channels, and increase market penetration.
• Build a repeatable growth model that can support future market expansion.
• Own regional financial and operating performance, including revenue, gross profit, operating expenses, and profitability.
• Develop budgets, revenue targets, forecasts, and performance expectations with company leadership.
• Monitor financial results and key metrics, address performance gaps, and maintain gross profit margins.
• Improve cash flow through coordination of project completion, invoicing, collections, and accounts receivable.
• Hold department leaders accountable for their contribution to business performance.
• Provide strategic leadership and accountability for Sales and Production through their managers.
• Align sales targets, production capacity, and operational resources with growth objectives.
• Work with the Production Manager to improve installation efficiency, subcontractor capacity, job quality, customer satisfaction, and project profitability.
• Monitor backlog, production timelines, job costs, rework, warranty trends, and customer experience.
• Ensure consistent processes and communication from initial customer engagement through project completion.
• Develop an operating structure that supports growth without sacrificing quality or customer service.
• Build a culture centered on ownership, accountability, teamwork, performance, and customer service.
• Recruit, develop, and retain high-performing leaders and employees; coach managers and address performance issues.
• Set clear performance expectations and foster a team-oriented environment with professional growth opportunities.
• Develop and implement scalable processes, systems, and operating procedures.
• Use AccuLynx and business reporting tools to monitor performance, improve visibility, and drive accountability.
• Establish consistent KPIs and reporting across both markets.
• Identify operational inefficiencies and implement improvements to productivity, profitability, and customer experience.
• Build infrastructure to support increased revenue, additional employees, and potential geographic expansion.
• Travel regularly between Charlotte and Greenville to maintain leadership presence and alignment.

Benefits

• Company-provided benefits package.
• Participation in the company's Management Incentive Plan.
• Company-provided truck.
• Base pay plus a gross profit incentive of 2.00% of team gross profit, based on company P&L performance and the established incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed